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• Establishing Team Goals: Set clear goals for the team and create strategies to achieve them, ensuring alignment with departmental objectives. • Distributing Work: Allocate tasks efficiently among team members to ensure timely and accurate completion of projects. • Monitoring Performance: Track progress and performance against key performance indicators (KPIs) and productivity targets. Provide feedback and take corrective actions as needed. • Quality Control: Conduct regular quality assessments to maintain high standards and ensure all work meets the required guidelines. • Training and Development: Provide training and coaching to team members to enhance their skills and knowledge. Identify training needs and organize relevant sessions. • Reporting: Prepare and analyze daily performance reports, incident logs, and shift planners. .Interpret statistics to meet business standards. • Communication: Effectively communicate team goals, performance expectations, and feedback. Foster open communication within the team. • Problem Solving: Identify and address any issues that arise within the team. .Provide support and guidance to resolve conficts and challenges. • Adhering to Policies: Ensure compliance with company policies, procedures, and safety regulations. • Supporting Team Members: Assist team members in their professional development and support their tasks and projects.

• Analyzing Work Output: Review and evaluate agents' work against established guidelines and standards to ensure quality and accuracy. • Providing Feedback: Offer constructive feedback to agents, highlighting strengths and areas for improvement to enhance their performance. • Maintaining Performance Records: Keep detailed records of individual agents' quality performance for use in performance reviews and evaluations. • Compiling Reports: Prepare and distribute daily, weekly, and monthly quality reports to the Quality Analyst Supervisor and relevant stakeholders. • Identifying Training Needs: Spot recurring issues or gaps in knowledge and recommend training or refresher sessions to address them. • Supporting Team Leaders: Provide feedback to Team Leaders on areas where team members need additional coaching or support. • Tracking Quality Metrics: Monitor the quality of agents' work hourly to ensure compliance with targets and standards. • Ensuring Compliance: Ensure all work adheres to established guidelines and company policies to maintain high-quality standards. • Conducting Quality Assessments: Regularly assess the quality of work produced and suggest improvements to enhance overall performance. • Collaborating with Teams: Work closely with different teams to ensure that quality goals are met and foster a continuous improvement culture.

• Data Processing: Process assigned data tasks by resolving discrepancies, tagging, or capturing data using standard procedures to ensure accuracy. • Quality Maintenance: Adhere to data program techniques and procedures to meet and maintain required quality standards and targets. • Document Review: Return incomplete documents to the team lead for resolution, ensuring all data work meets the necessary criteria. • Team Contribution: Support team efforts by completing related tasks as needed, contributing to overall team productivity and efficiency. • Training: Provide training to new agents to help them understand the project and meet quality standards, ensuring they are up to date. • Machine Learning: Engage in machine learning tasks involving artificial intelligence, contributing to advanced data processing projects. • Quality Control: Review other agents' work to ensure it meets quality standards and provide feedback for improvement. • Problem Resolution: Address and resolve data discrepancies and issues promptly to maintain data integrity. • Collaboration: Work closely with team members to ensure smooth workflow and timely completion of tasks.

• Inputting Data: I entered large volumes of data into databases and spreadsheets, ensuring that all information was accurate and to date. • Verifying Information: I reviewed and verified data for completeness and correctness, cross-referencing entries to eliminate errors. • Maintaining Records: I maintained organized records of all data entries and updated files as necessary, ensuring easy retrieval and reference. • Assisting with Data Management: I assisted in the management and processing of data for reports and analysis, helping my team generate insightful information. • Communicating with Team Members: I communicated effectively with colleagues to clarify any discrepancies in data and to gather additional information as needed. • Adhering to Policies: I adhered to company policies and procedures related to data confidentiality and security, ensuring that sensitive information was handled appropriately. • Performing Quality Checks: I conducted regular quality checks on my work and corrected any errors promptly, maintaining a high standard of accuracy. • Providing Support: I provided administrative support as needed, including ling, organizing documents, and responding to inquiries related to data.