knight74u

With over 21 years of experience in the National Savings Organization as a Clerk, Junior National Savings Officer, and Assistant National Officer, I have been pivotal in managing savings and investment products. My key responsibilities include upholding recruitment principles, promoting diversity, and supporting the organization’s success. I collaborate with NSOs and various stakeholders to achieve organizational goals, significantly impacting savers, investors, and the government’s financing needs

As an Operational Manager, here are some key responsibilities and skills associated with this role • Utilize cross-functional collaboration to develop and implement a new customer service strategy, resulting in a 20% rise in customer satisfaction. • Led a team to achieve a 95% customer satisfaction rate through exceptional customer service and timely responses • Develop and implement new customer service policies, resulting in a 30% decrease in customer complaints and improved overall customer experience. • Manage daily operations to ensure efficiency and effectiveness in all processes • Analyze operational data to identify areas for improvement and implemented solutions to enhance productivity. • Develop and maintain relationships with key stakeholders to support business objectives • Prepare and present operational reports to senior management, highlighting key performance indicators and progress • Coordinate and manage projects, ensuring timely completion and adherence to quality standards • Negotiate and manage relationships with vendors and suppliers to secure favorable terms and conditions • Facilitate effective communication within the team and across departments to ensure smooth operations