I am an IT Desktop support engineer and Technical support with holistic knowledge of installation, and troubleshooting, and have experience working with both hardware and software across multiple organizational systems. This job requires demonstrating very strong technical abilities as well as the ability to communicate effectively.
Master in computer application, ERP subjects, and computer programming language
Computer programming language, Accounts, Data science
Work & Experience
Conduct day-to-day project coordination and Fleet support for the end clients all over the country. Created support service tickets and used web-based ticketing systems to track and deliver support services. Create a group policy and technical task in the CMS software. Manage user accounts and permissions in Active Directory Provide technical support for remote users via phone and email Handling platform-related issues and creating the task as needed by the clients. Monitor and maintain network infrastructure, including LAN Cables and Wi-Fi routers. Conduct regular backups and disaster recovery testing. Maintain inventory of hardware and software assets and order new equipment as needed Collaborate with other IT teams to implement new technologies and systems Visit the client place and support the installer of the GPS Devices. Responsible for remoting the desktop PC of the user/clients and troubleshooting the problem of the software applications. Providing support, including procedural documentation and relevant reports. Troubleshoot the problem in Microsoft Outlook, printers, and other network issue.
Support to Securepath Dubai system for tracking vehicles. Make a certificate for vehicle registration on the Securepath Dubai website. Creating Tracker ID to activate system signal for GPS Device. Configure devices and test them to QC. Follow up installation with clients and organize technicians for installation. Real-time installation and signal update to tracker activation, Maintain SIM Manager to create users and manage SIM data usage every month and make reports. Monthly report for installation and removal also maintain stock inventory management for devices and SIM cards. Follow up sales and answer phone calls, Solve customer requirements and problems on client website. Connect client system Via Team Viewer to solve problems.