moutonnicolene

To support and communicate the safe operations of the aircraft before and after landing. It involves a variety of aircraft mobility, ground power operations, cargo/passengers ● Communicate promptly with the operator, client, and management regarding any upcoming or ongoing flight ● Apply and obtain permits (overflying and landing, permits) ● Request A/C documents and check validity ● Conduct flight planning where necessary ● Gathering (researching) for any operational information at airports of interest, NOTAMS, weather, Covid guidelines, passengers requirements at the airport destination, CIQ requirements (Custom Immigration Quarantine ● Track and monitor flights. ● Assist HOTAC and ground transportation for crew/passenger, as necessary.

Ensure proper approval from customer discounts, returns and exchanges, while providing customer satisfaction and positive interaction with the company. ● Actively resolve any concerns while adhering to the company policy and standards. Ensure company goals and objectives are being met by each employee and provide feedback. ● Address customer concerns in reference to products, services rendered or employee interactions. ● Establish tasks to employees to ensure a clean workplace, including stock supplies and maintaining fitting rooms. ● Keeps management informed by submitting activity and results reports, such as daily call reports, weekly and monthly reports. ● Strong understanding of company goals and standards. ● Ability to work on POS software ● Helping determine pricing schedules for quotes, promotions, and negotiations

Acting as a first point of contact for callers, dealing with emails and phone calls by responding, passing on messages or highlighting them for their manager’s attention. ● Managing diaries and organizing meetings and appointments, often controlling access to the manager/executive. ● Booking and arranging travel, transport and accommodation. ● Organizing events and conferences. ● Reminding the manager/executive of important tasks and deadlines ● Typing, compiling and preparing reports, presentations and correspondence ● Managing databases and filing systems ● Implementing and maintaining procedures/administrative systems ● Liaising with staff, suppliers and clients ● Miscellaneous tasks to support their manager, which will vary according to the sector and to the manager’s remit, e.g. completing some corporate governance reporting (to ensure that the business is being run properly and complying with legislation and regulations) or conducting