Muddasir Khan
About Candidate
Highly motivated and customer-centric professional seeking a Sales Executive role where my expertise in e-commerce sales, account management, and platform optimization can drive business growth, enhance customer satisfaction, and ensure seamless operational efficiency. With a proven track record of successfully managing e-commerce platforms, particularly Amazon.ae and Noon.ae, I am poised to leverage my skills in sales strategy, inventory management, and policy compliance to contribute to a dynamic team.
Location
Education
The Secondary School Certificate (SSC) in Telangana, India, is a crucial examination for students in their tenth grade. It is conducted annually by the Directorate of Government Examinations Telangana and is a pen and paper test, The examination is held in English and Telugu and includes subjects such as Geography and Economics, and History and Civics, each with a total of 50 marks, comprising 40 marks for the theory exam and 10 marks for internal assessment.
The Consortium for Educational Communication popularly known as CEC is one of the Inter University Centres set up by the University Grants Commission. It has been established with the goal of addressing the needs of Higher Education through the use of powerful medium of Television alongwith the appropriate use of emerging Information Communication Technology (ICT).
Work & Experience
Provided exceptional customer service by responding promptly and courteously to inbound inquiries via phone, email, and live chat. Demonstrated empathy and active listening skills to understand customer concerns and address them appropriately, fostering a positive customer experience. Maintained a professional and empathetic approach in customer interactions. Assisted customers with product information, order inquiries, billing questions, and technical support issues, ensuring a positive and satisfactory resolution for each interaction. Collaborated with team members to resolve issues and contribute to a positive work environment. Efficiently managed multitasking, including data entry and issue resolution. Committed to continuous improvement through training and feedback analysis
Managed day-to-day operations of company e-commerce platforms, overseeing website maintenance, product listings, and inventory management. Developed and implemented strategies to drive online traffic and increase conversion rates, resulting in Amazon.ae and Noon.ae Coordinated digital marketing campaigns with the marketing team, utilizing email marketing, social media, and paid advertising to enhance brand visibility and customer engagement. Analyzed website performance metrics and sales data to optimize user experience and identify areas for improvement, resulting in Networking Products of well known Brands Like T-plink, Dlink, Linksys, Cisco, Asus, Mikrotik, and Ubiquiti. Collaborated with IT team to ensure seamless functioning of e-commerce platform and troubleshoot technical issues, maintaining high levels of website uptime and performance. Stayed abreast of industry trends and best practices, making recommendations for new features or technologies to enhance the online shopping experience and drive revenue growth. Monitored competitor activity and market trends, identifying opportunities for differentiation and growth in the e-commerce space. Supported cross-functional teams, including merchandising, logistics, and finance, to ensure alignment and efficiency across all aspects of the e-commerce business Identified and qualified leads, prospecting for new business opportunities through cold calling, networking, and referrals. Managed multiple projects simultaneously, prioritizing tasks and ensuring timely completion while maintaining a high level of accuracy. Attended industry events, trade shows, and conferences to network with potential clients and stay informed about industry developments. Assisted in the planning and execution of company events, including meetings, conferences, and team-building activities.
