Fresh Food Manager – GCC

To manage all aspects of fresh food operations and motivate the team to achieve department objectives whilst focusing on driving operational efficiency & compliance to food safety regulations and best practices.

Responsibilities

• Ensure there is adequate stock availability of regular and promotional products in the fresh food section at all times.
• Ensure storage and handling of all fresh food products is in compliance with legal regulations and best practices.
• To maximize sales through the close monitoring of product availability, hygiene, cleanliness, freshness and quality of stock.
• Conduct market survey fortnightly (price, product range and promotional activities etc..), continually monitor work methods and make recommendations to the management team for improvements to the work process.
• Ensure the section shall abide by the licensing requirements issued by the concerned authority.
• Ensures food safety audits such as ISO and HACCP are consistently carried out.
• Manage and motivate the fresh food team to meet specific KPIs such as sales targets, profitability, customer service, wastage and health & safety.
• Handle escalated customer complaints and ensure there is a focus on service recovery to enhance customer satisfaction.
• Manage the performance of staff in line with good people management practices.

Qualifications

• Bachelor’s Degree in Hotel Management.
• Minimum 10 years’ experience of 03-05 years’ experience in managing a team.
• Food safety training / certification from relevant food control authority.
• Location: GCC

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