Front Desk Manager

Job Description

Position: Front Desk Manager

Date posted: 2024-07-04

Industry: Music & Dance School

Employment type: Full Time

Experience: 3 to 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 8000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Hiring Front Desk Manager

Req: Must have UAE experience as a Front Desk Supervisor/Manager. Bachelor’s degree in Business Administration/Hospitality Management. Excellent communication and interpersonal skills. Should be available in UAE to join immediately.

Salary: AED 8000+ (Based on experience)

Job Responsibilities:

• Conduct the final evaluation of front desk services to ensure high standards are maintained.
• Implement improvements based on feedback and performance metrics.
• Oversee and manage zone supervisors to ensure efficient front desk operations across different zones.
• Ensure zone supervisors adhere to company policies and procedures.
• Provide ongoing training and support to zone supervisors to enhance their skills and performance.
• Develop training programs and materials to ensure consistent and effective onboarding and development
• Work closely with the Sales and Customer Happiness departments to achieve key performance indicators (KPIs).
• Implement strategies to boost sales and enhance customer satisfaction.
• Support the Customer Happiness and Retention department by approving necessary actions and initiatives.
• Plan and manage manpower requirements to ensure adequate staffing levels at all times.
• Conduct regular performance reviews for front desk staff, including zone supervisors.
• Provide constructive feedback and develop action plans to improve performance.
• Handle disciplinary meetings and address any performance or conduct issues with front desk staff.
• Ensure compliance with company policies and take appropriate corrective actions when necessary.

Only the shortlisted candidates meeting the above requirements will be contacted.