Front Desk Officers

26 April 2024
AED.4000 - AED.7000 / month
Application deadline closed.

Job Description

Position: Front Desk Officers

Date posted: 2024-04-25

Industry: hospitality

Employment type: Full Time

Experience: 2 to 4 year

Qualification: Bachelor’s Degree holder

Salary: AED 4000 to 7000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Ready to elevate your career? We’re seeking dynamic Front Desk Officers with a knack for sales and stellar customer service! Join us this SATURDAY (April 24th, 2024) for our open recruitment day and showcase your skills.

Responsibilities:

  • Provide leadership and guidance to the front desk team.
  • Ensure exceptional guest service, addressing inquiries, requests, and concerns professionally and promptly.
  • Train and mentor front desk staff, ensuring they have the necessary skills and knowledge to perform their roles effectively.
  • Create and manage staff schedules, ensuring adequate coverage and adherence to labour regulations.
  • Address and resolve guest complaints and issues, escalating matters when necessary.
  • Guarantee that the branch achieves their Key Performance Indicator (KPI) goals.

Qualifications:

  • Minimum Bachelor’s Degree
  • Excellent knowledge in MS Office
  • Prior experience in a hospitality or similar role, with a minimum of 2 years
  • Strong interpersonal and customer service skills are essential
  • Demonstrated ability to lead and motivate a team of front desk staff
  • Effective written and verbal communication skills for interacting with guests, colleague, and management
  • Candidates with experience in Dubai and hospitality will be given preference