Date Posted8 December 2023
Offered Salary5500 AED - 5500 AED / month
Expiration date13 December 2023
ExperienceMandatory, 0 - 5+ Years
Career LevelEntry, Mid Level, Senior Level
Company: Pact Employment
Positions: Quality Assurance Specialist
Experience: 2-3 Years in Banking Sector
Eligibility: Min 1-2 years of Experience as Quality Assurance
JOB PURPOSE: Evaluate and monitor the quality of calls, web chat, facebook handling, and Transaction audit and product applications for contact Centre staff while providing feedback and coaching for improvement.
ROLE PURPOSE: Call monitoring, coaching and feedback to CCAS responsibility for delivery of the defined customer experience in every call. Evaluate overall quality of calls for the center and make necessary recommendations to raise the standard. Provide daily/weekly MIS of call monitoring, coaching and feedback. Work closely with Quality Call Supervisor to maintain the data for calls and errors. Home Country Experience are welcomed
Salary: AED 5500
Location: Sharjah, UAE
Subject: while sharing CV mention “Quality Assurance” in the subject line.
Closing date: Dec 13, 2023