Pact Employment | 01+ Open Vacancies

8 December 2023
5500 AED - 5500 AED / month
Application ends: 13 December 2023
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Job Overview

  • Date Posted
    8 December 2023
  • Offered Salary
    5500 AED - 5500 AED / month
  • Expiration date
    13 December 2023
  • Experience
    Mandatory, 0 - 5+ Years
  • Qualification
    Diploma, Degree
  • Career Level
    Entry, Mid Level, Senior Level

Job Description

Company: Pact Employment

Positions: Quality Assurance Specialist

Experience: 2-3 Years in Banking Sector

Eligibility: Min 1-2 years of Experience as Quality Assurance

JOB PURPOSE: Evaluate and monitor the quality of calls, web chat, facebook handling, and Transaction audit and product applications for contact Centre staff while providing feedback and coaching for improvement.

ROLE PURPOSE: Call monitoring, coaching and feedback to CCAS responsibility for delivery of the defined customer experience in every call. Evaluate overall quality of calls for the center and make necessary recommendations to raise the standard. Provide daily/weekly MIS of call monitoring, coaching and feedback. Work closely with Quality Call Supervisor to maintain the data for calls and errors. Home Country Experience are welcomed

Salary: AED 5500

Location: Sharjah, UAE

Subject: while sharing CV mention “Quality Assurance” in the subject line.

Closing date: Dec 13, 2023