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Position: Customer Hub Representative
Date posted: 2025-05-05
Industry: Real Estate
Employment type: Full Time
Experience: 2 to 3 year
Qualification: Bachelor’s Degree holder
Salary: AED 6500
Location: Sharjah, United Arab Emirates
Company: Confidential
Description:
Hiring Customer Hub Representative
Location – Sharjah/Dubai
Language – Bilingual (Arabic and English )
Industry – Real Estate
Note – Applicants currently in UAE can only apply.
Ultimate HR Solutions is hiring for Customer hub representative who is responsible for answering customers emails and chats, implementing initiatives, and providing the customer with professional customer service. Also, The job holder is responsible to provide customer suggestions to the Supervisor with prudence in order to maintain, and enhance clients image .
Customer Service:
- Make sure the customer is been provided with the right information.
- Researching required information using available resources. “Knowledge Management” in Sales Force
- Provide one-reply resolution to all customers whenever possible.
- Capture each and every customer interaction on the system.
- Ensure high-level customer service.
- Following up on complicated customer emails/chats where required.
- Take ownership of each email/chat.
- Enhance revenue by providing sales assistance through the use of basic, cross-selling, and up-selling sales techniques.
- Update him/herself with the product knowledge, and interactive Voice Response (IVR).
- Support Customer Hub Operation team.
- Works effectively within the team and contributes to a healthy team-oriented environment.
- Complete assigned tasks within given deadlines.
- Working in the shifts assigned to him/her by the line manager based on the business needs.
Requirement:
- High school completion. Minimum 1 year experience in the same role
- Excellent organizational skills.
- Good interpersonal skills.
- Excellent communication skills both written and verbal.
- Good computer skills in MS office mainly in Word and Excel
- Ability to integrate well into teams & work toward achieving team results
