Joy Esther Marani
About Candidate
My name is Joy Marani, a certified hotelier from the Kenyatta University, Nairobi Kenya. As a professional, i posess a warm welcoming demeanor that is easy to create an incredible firat impression. I posses excellent communication skills. I am an active listener, articulate and very eloquent in speech. I am an outgoing lady with child-like enthusiasm that goes a long way in my career.
Recently, i graduated with 2nd class upper division from Kenyatta University, Bsc in Hospitality and Tourism Management. Currently, i am a hotel receptionist at Artcaffe Coffee and Bakery in Kenya. I’ve worked as a sales Apprentice at Sarova Stanley as well. Here, i built my interpersonal skills to impressive heights. I am a high achiever and my team considers me collaborative, flexibile and eager to learn.
Location
Education
As a passionate hotelier, I developed strengths and skills relevant to the industry. This includes: Public relations, destination marketing, front office, customer service, guest relations, Communication Skills, accounting among others
Work & Experience
As a Receptionist, I am considered the face of the company. I thrive at this customer facing role. My friendly demeanor goes a long way in this position Mt Responsibilities include: * Warm welcome to guests. * Cordinating check in and check outs as well as any other reservation. *Promoting other amenities withing the hotel. * Effective communication * Handling complaints. * Collecting customer feedback
In order to build and maintain lasting relationships with clients, my confidence and presentation goes a long way. My responsibilities included: * Doing quotations for the company. * Bidding for tenders bith manually and online. * Building and maintaining lasting/ viable relationships with clients. * Documentation of Data; LPOs, RFQS, etc * Cold calling. *Making weekly reports and presentation.
