z.ahmad9381

• Taking care of the daily Office operations • Responding to Customer queries (Walk In/Calls/Whatsapp) and providing the guidelines needed. • Ticket Sales, Post sales services as per itinerary. • Daily Sales reports update in the system with payments and receipts of the customers and vendors. • Customer complaints regarding refunds, reissuance, Rescheduling of itineraries.

Worked as Operation Assistant manager Admin/Ops and Customer Services to look after the • Supervision of the Office daily operations. • Coordination with other departments and company offices regarding different assignments. • Assisting the Owner/Boss in preparing letters to different parties and clients. • Daily Petty cash expenses, Vouchers, receipts and payments. • Bank reconciliation statement and monthly reporting. • Preparation of Import/Exports documents for the different banks as per requirement. • Maintaining the office routine accessories up to the mark including Stationary, kitchen and janitor requirements. • Arrangements for the business meeting with clients/Vendors when needed. • Follow up of the given personal assignment of the Boss to ensure to close with proper solution.

Worked as STAND Asst Manger/Supervisor for Retail sales and Customer Service OSN to look after: • Taking care of all the counter operations. • Greeting all the customers. • Dealing with and resolving customer issues and queries on a day-to-day basis. • Coordinating with other departments pertaining to customer issues and their timely solution. • Working all over UAE ensures a good flow of sales from all the workstations and from field/market as well. • Target achievement daily individually and to achieve team’s target as well. • Visiting Market/field from time to time when necessary. • Compile daily credit card and cash sales report.

Supervisor Customer Services and Responsible for looking after the affairs and actions: • Ensuring top of the line customer relationship management with proper administration and discipline at the Business centre. • Looking after day-to-day activities of the store. • Acting Store manager in the absence of store manager • Interaction with regional for operational and for different reports of the store. • Complaints handling with prompt responses and best possible solution with customer satisfaction. • Ensure the availability of stock.

Supervisor Sales & Customer Services and Responsible for looking after the affairs and actions: • Ensuring top of the line customer relationship management with proper administration and discipline at the Business centre • Compiling Business Centre Reports on daily and monthly basis. • Handling reports on CS-Operations portal. • Follow up of the admin related issues at Business Centre. • Assisting and coordination with Manager in daily activities and follow ups. • Acting branch Manager in the absence of Manager. • Achieving the sales targets assigned.

Relationship Officer (Personal Installment Loan) • Launching experience of the new product. • Responsible for Direct & Branch Channel Sales, Processing and Sales Team Management. • Conducted in-house training to build a strong team which should be skilled in penetrating and capturing the market with products and services offered. • Monthly target achievement individually and collectively.