Syed Zaffar Ahmed
About Candidate
• Demonstrated expertise in analyzing and maintaining precise customer data while adhering to corporate guidelines, ensuring high data integrity in customer management tools.
• Effectively managed communications with international clients through phone interactions, providing timely and accurate support to enhance customer satisfaction.
• Utilized problemsolving skills to address client inquiries, resulting in improved resolution times and positive feedback.
• Trained and mentored new team members on best practices for customer interactions and data management.
• Consistently contributed to team goals by meeting and exceeding performance metrics in customer service excellence.
• Provide expertise or general claims support by reviewing, researching, and processing claims.
• Ensuring claims files are properly documented and claims coding is correct.
