khristianlobiena

Handled both inbound and outbound calls to assist customers with inquiries, complaints, and requests. Provided information about products or services and resolved customer issues promptly and efficiently. Initiated outbound calls for sales, surveys, and follow-ups, achieving sales quotas and targets. Built and maintained positive relationships with customers, ensuring high levels of customer satisfaction. Identified opportunities for upselling and cross-selling products or services during customer interactions. Resolved customer complaints and conflicts professionally, aiming for satisfactory resolutions. Met performance metrics for call handling time, sales quotas, and customer satisfaction ratings. Participated in training sessions and performance reviews to enhance skills and contribute to team success. Collaborated with colleagues and supervisors to support team goals and improve processes

Respond to inbound calls, emails, and chats from dental insurance members and providers. Explain dental insurance benefits, coverage details, and claim status in a clear and professional manner. Assist customers with billing inquiries, ID card replacements, provider network questions, and plan details. Process service requests, escalate complex issues, and follow up as necessary to ensure resolution. Maintain a high level of confidentiality and comply with HIPAA and all applicable regulations. Document customer interactions accurately in internal systems (e.g., CRM). Meet or exceed performance metrics including call quality, response time, and customer satisfaction. Collaborate with team members and other departments to resolve policy or claim-related issues. Stay current on MetLife products, dental policy updates, and customer service procedures.

Respond to inbound customer enquiries (calls, emails, written correspondence) confidently and enthusiastically, aiming for positive resolutions Maximize conversion: convert incoming enquiries into confirmed reservations/bookings by proposing the appropriate vacation or accommodation solution Provide accurate, professional, and compliant advice on product offerings, club/resort services, membership benefits, enhancements, “Owner Education,” etc. Maintain administrative tasks related to reservations, owner account info, arrival logistics, refunds or monies due. Assist resorts or affiliated properties with arrival info and guest/owner enquiries. Travel + Leisure Careers+1 Ownership of complaints and resolving objections: handling issues when they arise, ensuring owner satisfaction. Respond to all forms of written correspondence from owners in a prompt and professional manner Meet performance targets: service levels, booking conversion quotas, productivity metrics. Participate in meetings, training, cross‐departmental tasks, possibly assist in exchanging or reallocating inventory.

Receive deliveries of goods, materials, and supplies, ensuring accuracy and completeness of items. Dispatch and distribute received items to designated university campuses in a timely manner. Encode invoices, delivery notes, and related documents into the system for proper record-keeping. Reroute and forward official documents to relevant departments or campuses as required. Maintain organized filing and documentation for deliveries, invoices, and other records. Coordinate with internal departments and external suppliers to resolve delivery or documentation discrepancies. Support day-to-day administrative functions to ensure smooth office operations. Perform other related duties as may be assigned.