ahamedasfak1998
About Candidate
Experienced and dedicated professional with over 8 years of proven success in front office operations, sales, and regional management across both government and private sectors in Sri Lanka. Skilled in customer service, team supervision, and business development. Currently seeking a challenging position in a reputable UAE-based organization where I can contribute leadership, customer-focused expertise, and operational excellence to achieve company objectives.
Location
Education
Bachelor of Information Technology (BIT)
Professional Certificate in Marketing (PCM)
Software & Hardware MS Office MS Word MS Power Point XL
Health and Safety
Computer Hardware Technician Laptop and Desktop Rapier Soft ware and Hard ware Technician System Software inscroll
Computer Typesetting & Image Editing Photoshop and Corral row
Work & Experience
Supervised customer service operations at the front office. • Trained and managed telecom service and billing staff. • Resolved customer concerns efficiently. • Maintained accurate records and service documentation. • Sales & Business Development • Customer Service Excellence • Team Leadership & Training • Telecom Services & Front Desk Operations • Strategic Planning & Target Achievement • Market Analysis & Reporting • CRM & Database Management • Problem-Solving & Negotiation
• Led sales teams to exceed monthly revenue targets. • Developed long-term client relationships. • Coordinated promotional campaigns and sales strategies. • Conducted market research and competitor analysis.
• Directed regional sales operations and supervised field teams. • Implemented effective territory-based sales strategies. • Achieved consistent revenue growth through KPI monitoring. • Prepared reports and presented results to senior management.
• Installed, configured, and maintained computer hardware and software systems. • Performed troubleshooting for desktops, laptops, and networking issues. • Installed operating systems, drivers, and application software. • Diagnosed and repaired hardware components including motherboards, RAM, and storage devices. • Provided technical support and training to end users for smooth operations. • Documentation & Control: Record Management, Filing Systems, Import/Export Documentation, Audit Support • Office Tools: MS Word, Excel, PowerPoint, Outlook • Software & Systems: CRM Systems, POS Systems, Document Management Systems (DMS) • Technical Knowledge: Java (Basics), Hardware & Software Troubleshooting • Logistics Support: Shipping Documentation, Customs & Clearance Records • Professional Skills: Communication, Coordination, Time Management, Attention to Detail
Portfolio
