riju.mammen
About Candidate
Location
Education
D
Diploma in IT
2000
Manipal University
Work & Experience
I
IT Manager (Multi-Property)
13/09/2024 - 30/05/2025
SRG Hospitality (Sheraton Grand Dubai, Staybridge Suites Internet City & Financial Center, Holiday Inn Al Barsha)
• Led IT operations across 4 properties with a team of 5 professionals. • Reduced downtime by 25% through Cisco Meraki upgrades. • Migrated domains, deployed 7Rooms Restaurant reservations, and introduced endpoint protection. • Improved IT ticket resolution time by 30% via Freshservice & Microsoft Teams training.
I
IT Manager
02/02/2008 - 30/05/2025
Holiday Inn Al Barsha
• Directed IT strategy and infrastructure for 309 rooms and 10 outlets. • Executed technology upgrades, audits, and security protocols. • Developed SLAs and led a team ensuring 24/7 hotel operations.
I
IT Supervisor
22/04/2006 - 31/01/2008
Habtoor Grand Resort & Spa
• Supported IT operations for 446 rooms & 10 outlets. • Managed Active Directory, ISA server, and Aruba networks.