Mishel Chauhan
About Candidate
I am a logically-mathematical person who is an organizer and a thinker.
An experienced analyst, with almost 4 years of experience in E-commerce industry. Skilled in team management, operations, CX
experience and process improvement, I am currenting working with Amazon India, focused on improving Amazon Payment Services
Experience.
In depth experience of working with and managing teams across customer experience, product management and designing
operational strategies for data analysis and strategic workforce planning to deliver SLAs.
At Amazon, our team enhances payment services through diligent analysis and strategic improvements, leveraging operations
expertise and a keen eye for detail. My role as an Analyst involves coordinating projects and delivering data-driven insights,
ensuring the smooth execution of service level agreements. With education and advanced training in the field, I have developed a
robust acumen in customer relationship management (CRM) and operational efficiency.
Recognized for exceeding performance expectations, my analytical skills, paired with SQL & Excel certifications, enable us to
navigate complex data landscapes, translating into actionable strategies that resonate with stakeholders. This steadfast
commitment to excellence is fueled by a continuous pursuit of innovation and the ambition to deliver superior service experiences.
