Saif Ali Khan
About Candidate
Solution-oriented Customer Service Expert with 4 years of experience in fast paced service industry.
Proven ability to establish rapport with clients and exceed targets on production floor.
Fluent in English, Hindi and Urdu languages also known for improving customer satisfaction through clear communication and personalized problem-solving techniques.
I am eager for an opportunity to work with your organization to maintain and grow to the highest level of customer service operations.
Location
Education
Graduated with highest honours from VTU University, I even led the Aeronautical department soccer team to become the champion of the Inter college soccer tournament two years in a row.
I was awarded the accolade of "Most approachable" by classmates in the year 2013.
Work & Experience
1. Navigating the Customer Relationship Management (CRM) software efficiently in order to resolve customers queries was a crucial part of my role as a marketing and support executive. 2. Cultivated relationships with over 650 clients, receiving 5 stars on over 1000 customer feedback survey. 3. Increased sales count by 7% through implementing improved sales pitch.
1. I was responsible for collaborating with over 60 customers per shift, aiding them with technical support for their product, service and subscription-based inquiries. Along with expanding client base by answering over 40 calls from US citizens on a day-to-day basis. 2. Contributed to a 22% reduction in customer complaints by providing personalized solution to each query. 3. Used the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough.
