William Junior Zambezi
About Candidate
I am a young man aged 22 with a Diploma in Hospitality Management and i am a High School graduate with over 4 years of experience in a 5 star hospitality company providing quality service to guests. Throughout my experience i have mastered to manage guests who were both angry and happy with our Customer Service. I have also learned to multi-task and work as a group or even work at my own initiative since i was working in a fast paced environment where i would serve more than 500 guests per day. Im offering my skills, team work abilities, Time management, loyalty, hard work and experience. As the company grows i grow with it and i am willing willing to work at any reputable company to continually strengthen my Skills and abilities to improve professionally this will help to my career growth.
Location
Education
Food and Beverages Management Fundamentals of Hotel and Catering House Keeping and Accommodation Front Office Operations Restaurant Services Tourism and Business Administration
Work & Experience
Regularly checked on tables, catering to requests and actioning feedback for maximum guest satisfaction. Maintained cleanliness and organisation in the dining area, promptly clearing tables after guests departed. Took customer orders accurately, offering menu recommendations and upselling specials to maximise sales. Adhered to health and safety guidelines, ensuring a clean and safe environment for both guests and staff. Performed additional tasks to keep dining room running smoothly.
Addressed customer service enquires quickly and accurately. Built rapport with customers through courteous and professional communications. Monitored customer surveys and feedback to develop corrective actions for service-related issues. Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference. Developed customer service guidelines and procedures, standardising response times and quality of service across the team.
