Customer Service Representative

Customer Service
Dubai, United Arab Emirates
31 October 2024
AED.4000 - AED.7000 / month
Full Time
Application ends: 30 November 2024
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Job Description

­­Position: Customer Service Representative

Date posted: 2024-10-30

Industry: Other

Employment type: Full Time

Experience: 3 to 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 4000 to 7000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Hiring Customer Service Representative (OR) Customer Relation Management

Vacant Position – 1

Location – Dubai

Qualification – Bachelors Degree

Roles and Responsibilities:

  • Candidate must have the below certifications (at least 4 ISO certification)
  • ISO Certifications: Understanding of ISO standards related to customer experience\satisfaction and quality management, especially
  • ISO 10002: 2018
  • ISO 10004:2018
  • ISO 24082:2021
  • ISO 14001:2015
  • ISO 45001:2018
  • ISO 39001:2012
  • ISO 31000:2018

CX Frameworks: Familiarity with Customer Journey Mapping,

Industry Experience: Experience in CX-critical industries (e.g., hospitality)

Customer-Centric Mindset: Strong understanding of customer needs and behavior.

Data Analysis: Ability to analyze customer feedback and behavior for improvements

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