demert.christodoulou
About Candidate
Location
Education
During my bachelor’s degree, I actively participated in the Robotics Club, where I contributed to developing autonomous systems using microcontrollers and sensors. I joined a student engineering association, organizing workshops on renewable energy and digital circuits. Volunteering in tech competitions sharpened my teamwork and leadership skills. Presenting a project on wireless communication at a university expo enhanced my communication and technical abilities. The Bachelor of Science in Electrical and Computer Engineering provided a strong foundation in designing, analyzing, and implementing electrical and computer systems. The program focused on theoretical and practical skills in circuits, signal processing, control systems, and microprocessors. I gained expertise in intelligent systems, communication networks, and power systems while honing my analytical and problem-solving abilities through core courses in mathematics, physics, and computer science. Electives expanded my understanding of interdisciplinary applications. A highlight was my undergraduate thesis, where I designed a smart energy management system, integrating hardware and software to solve real-world problems. Practical training opportunities further enhanced my skills and provided exposure to industry challenges. This education equipped me to tackle complex engineering problems, innovate responsibly, and contribute to technological advancements with a global outlook.
During my master’s degree, I actively participated in a tech club, collaborating on projects like a smart home system integrating IoT and cloud technologies. I joined hackathons, earning recognition for developing a data-driven web application. I also coordinated seminars on IoT and AI, enhancing my leadership and networking skills. Presenting my research at a conference refined my communication and technical expertise. My master’s program provided comprehensive education in web and smart systems, equipping me with skills to design, develop, and evaluate advanced applications. I gained expertise in web and mobile development, focusing on usability and cutting-edge technologies, as well as smart systems, integrating IoT, cloud computing, and embedded devices. Through hands-on projects, I applied data analytics, cloud platforms, and advanced software development to solve real-world challenges, such as building scalable web solutions and IoT-enabled systems. Collaborative assignments with peers from diverse disciplines enhanced my ability to address complex problems from multiple perspectives. The program’s strong focus on research allowed me to explore innovative topics, including data mining and human-computer interaction. This experience has prepared me to excel in dynamic, technology-driven environments.
Work & Experience
Efficiently resolved technical issues for company staff, ensuring minimal downtime and rapid restoration of services. Provided technical support and troubleshooting for email configurations, internet connectivity, and other IT-related concerns. Assumed on-call responsibilities, promptly responding to urgent technical problems outside of regular working hours to maintain business continuity.
Provided technical support to retail and business customers, addressing a diverse range of issues related to fiber, cable, and DSL modems. Assisted customers in troubleshooting Layer 2 and Layer 3 VPNs, PBX, VOIP, and mobile (GSM) telephony. Monitored and resolved issues related to analog and digital subscription television, email, and internet configurations.
Provided technical support to the team leader, ensuring efficient and effective resolution of customer inquiries. Guided team members on complex technical issues, including international cables, Layer 2 and Layer 3 VPNs, mobile (GSM) telephony, and hosted PBX systems. Assisted in developing and implementing strategies to enhance customer support processes and overall team performance.
Led the technical support team, managing day-to-day operations and ensuring high-quality support for both retail and business customers. Proactively addressed DDOS attacks, coordinating with the team to mitigate the impact on specific customers. Developed internal tools to streamline support processes and enhance team productivity. Conducted street/building-level monitoring for fault registration purposes, ensuring timely resolution of issues.
Provided back-office support for escalated technical issues, collaborating closely with frontline support teams to resolve complex problems. Monitored and troubleshooted issues related to email servers, international cables, backbone infrastructure, and network devices. Assisted in the maintenance and configuration of hosted PBX systems and other critical network components.
Provided technical support to the Network Operations Center (NOC), ensuring the efficient operation and maintenance of critical network infrastructure. Monitored network traffic, identified and resolved issues, and implemented security measures to protect network assets. Collaborated with cross-functional teams to address complex technical challenges and enhance overall network performance. Currently responsible for monitoring and maintaining network operations, ensuring the stability and reliability of services for customers. Perform real-time monitoring and troubleshooting of international cables, backbone routers, access routers, switches, and UPS systems. Address and resolve network-related issues, including Distributed Denial of Service (DDoS) attacks, and support the maintenance of virtual machines, VPNs, DNS, MPLS, and mobile telephony systems. Continuously work on the development and deployment of tools to enhance network monitoring and incident response capabilities.