wangarijudy81

Managed front office operations, ensuring a welcoming environment for clients and visitors alike. Provided excellent customer service and addressed inquiries, concerns, requests effectively. Managed hotel bookings - room reservations, events and conferences Provided general administrative support to other departments Contributed to customer satisfaction by addressing inquiries promptly and providing exceptional service. Assisted in the onboarding process for new employees, providing comprehensive training and guidance as needed. Supported management in strategic decision-making with thorough research, data analysis and detailed reports. Welcomed visitors and showed them round the premises while providing information about the hotel facilities, services, events and local attractions. Maintained a clean and organized front desk area and ensured a professional and friendly atmosphere. Tracked office supplies and coordinated with suppliers and vendors to ensure timely delivery of goods and materials.

Performed general administrative duties, such as scheduling meetings, correspondence and filing ensuring efficient office operations. Managed office supplies , ensuring stock levels are maintained. Coordinated communications, financial processing, registration, recordkeeping and other administrative functions. Collected, processed and analyzed data for internal reports, ensuring data integrity and security. Coordinated with vendors and service providers for office maintenance and repairs. Handled enquiries over the phone, emails, in person and addressed complaints, concerns with empathy and professionalism. Prepared mail and packages for shipment, pickup and courier services to expedite delivery. Assisted in the management of daily office operations, ensuring smooth workflow and timely completion of tasks.

Responded to and resolved technical issues and service requests submitted through a ticketing system. Troubleshooting computer and network issues ensuring uninterrupted workflow and demonstrating problem-solving skills. Offering technical support to end users in all departments hence delivering customer-centric solutions, essential for client relationship management. Assisted in software deployment and lifecycle management, including testing and documentation. Gained familiarity with cloud platforms like Microsoft Azure and AWS, focusing on basic services and deployments.