Aafaque Ahmed Zabha

Resolves guest complaints and service issues. Plan and implement all daily hotel operations. Ensure safety and comfort for hotel guests. Adherence to health and safety regulations. Review the Daily Income Report, Workforce Report,and Monthly Income Statement. Control expenses by taking part in all hotel transactions. Develop and oversee hotel-wide renovation projects through to completion while staying within budget and time frame. Oversaw daily front desk operations, maintenance and housekeeping for the guests. Managed day-to-day hotel operations and functions. Reviewed P&L statements, budgets and forecasts, revenues and expenses. Oversaw individual department managers and ensure adherence to company policy and procedure. Installed and Monitored Pan-tilt-zoom cameras to ensure integrity issues, better customer service, while ensuring asset protection and hotel safety and security. Processed and code bills, while working directly with owners on controlling expenses and processing payroll.