Lorenzo Agbalog Jr

Responsible for Ensuring superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot, and also Coordinating activities to ensure the correct part is identified, obtained and delivered in a timely manner and as agreed. To ascertains the type of part needed or assists the customer or technicians in determining the correct part for the job at hand. Provide exceptional service to all customers and vendors. Process customer orders and recommend additional related repair items. Gain superior product knowledge and understanding of vehicle components to effectively help customers. Assist with daily inventory, receiving, stocking and shipping. Assist in maintaining perpetual inventories. Help maintain cleanliness and professional appearance of the service counter, work area and stockroom. Actively promote spare parts, accessories, and related products to customers, emphasizing their benefits and relevance. Upsell additional items or accessories to enhance the customer's purchase and satisfaction. Recommend complementary products or services that align with the customer's needs.

• Ordering of stock parts specially moving parts depends on unit required. • Monitoring of parts regularly as per the schedule to avoid discrepancy or lack of Parts. • Daily checking of parts Date expiration, check parts Conditions and labels to insure costumer satisfaction • Maintain clean and organize stock as per bins, isle, cabinets, locations. • Control all parts arrangements in order, separate dangerous goods, electrical parts, ordered parts, stock/non-moving parts in the locations. • Pricing of parts Recommendations and Estimates. • Receiving of consignment parts. Visual inspection of parts should match them up with PO and Invoice. • Parts Inventory, should manage the parts balance of issuance and equal part deliveries over the counter.