AJAY DIXIT

Leading a team of 08 members. Managing the cash at the counters and conducting revenue management. Communicating with the irritated customers/passengers who raise issues regarding the services end resolving their issues on priority to improve the customer service. Managing the entire floor and undertaking the responsibility of the maintenance of the automatics gates and automatic token/ticket issuing machines and ensuring smooth flow of operations. Implemented a shift rotation system that improved efficiency and reduced fatigue within team members. Generated/Prepare daily & monthly reports and provided analysis of revenue generated from cash & online payments, along with refunds to the senior management. Training & audit on fire & safety. Conducting Surprise Audit of all the cash counters. Identifying loopholes which can reduce fraudulent activities. Working as a key point of contact in emergency situation.

⦁ Leading a team of 02 - 04 members. ⦁ CRM, resolving queries of customers through emails & phones. ⦁ Calculation of maturity & annuity amount. ⦁ Follow up with customer for maturity documentations. ⦁ Pan India payout processing of claims. maturity, annuity & refunds, ⦁ Coordinating with different departments for customer query resolution within TAT, ⦁ Dispatching of documents related to claims to customer’s address.