BRIAN

Transport Supervisor WASOKO, KAKAMEGA , KENYA ● Driving cost cutting objectives and ensuring that we monitor and measure our success through profit per order ● Prepare routing through Loginext such as TCPO, FCPO, capacity Utilization, and transport cost vs GMV and cash settlement ● Analyze branch inventory movement reports and surface analytics to the Branch ● Logistics Manager for ease of decision making ● Certifying the compliance of regulations, ensuring standard operating procedures (SOPs) and company policies are followed; and that warehousing procedures, processes, organizational and statutory legal, health, and safety requirements are followed ● Evaluates and manages risks: Manage risk exposure, anticipate operational risks, and implement action plans to mitigate the risks ● Delivered cost reduction comprising budget planning and cost management initiatives in line with the company's innovative agenda ● Training and onboarding dispatch team members including drivers ● Ensure that customers order loading and prioritize orders based on when it was generated ● Ensures full order fulfillment in terms of qualities and quantity ● Ensures all customer orders are delivered OTIF in accordance with predetermined SLAS ● Improve the flow of information by maintaining and managing communication links with various stakeholders ● Preparing reports regarding the operational and logistical costs and shared this information with ● Management and sales department ● Leading the logistics components of project planning, maintenance and recording of cash flow and financial logistics and harmonizing operations to meet required standards ● Enhance the customer experience journey by promoting customer retention through top notch delivery ● Coordinate, receipt, verification, inspection ● Storage, issuance, and dispatch, of goods and materials ● Maintained an up to date record of all the 3P vehicles assigned, fueling and mileages ● Ensured DAs turnaround time is optimized thus monitoring slack performance per delivery agent ● Supervised a team of 20 Delivery agents and drivers to create and develop a top notch delivery process ● Assisted call center team to resolve customer queries, providing technical input on delivery operations. LANGUAGES English, Swahili: First Language Afrikaans: C2 Proficient ● Coordinated transport department holidays, sickness leave and other HR-related activities with the HR department. ● Created clear and concise tracking spreadsheets and databases to inform KPI reports. ● Analyzed customer feedback and information to develop fresh ideas and drive continuous improvement, working closely with the customer service team. ● Developed strong working relationships with colleagues across business at all levels to communicate transport department requirements and needs.