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• Offer a warm reception to guests upon their arrival • Help guests with their luggage during check-in and check-out • Guide guests to their rooms, providing information about room amenities. • Deliver messages, packages, and other items to guest rooms. • Ensure the cleanliness and orderliness of the lobby and entrance areas.

• Welcoming guests and efficiently handling check-in/check-out processes. • Addressing guest inquiries, resolving complaints, and ensuring a high level of satisfaction. Managing room reservations and coordinating with the reservations team. • Providing information about local attractions, transportation, and dining options. • Handling billing processes, processing payments, and maintaining accurate financial records. • Communicating with other hotel departments to fulfill guest requests and ensure smooth operations. • Maintaining guest records, preparing reports, and managing correspondence. • Reports and logbook entries from last shift. • Correspondence regarding current shift. • Maintaining a list of arrivals and departure of the day including groups. • Read logbooks for action and follow ups. • Identifies the guests need. • Ensuring compliance with hotel safety and security policies. • Promoting hotel services and amenities to enhance guest experience and drive revenue. • Gathering guest feedback to improve service quality and guest satisfaction. • Done any job or task given by senior.

• Greet guests warmly and ensure a pleasant check-in and check-out experience. • Handle special requests, complaints, and feedback professionally. • Provide accurate information about the hotel, nearby attractions, and local weather conditions. 1. Reservation Management: • Manage bookings through phone, email, and reservation systems. • Coordinate with travel agents and tour operators. • Ensure room availability and proper allocation based on guest preferences. 2. Front Desk Operations: • Maintain a clean, organized, and efficient front desk area. • Handle billing, invoicing, and payment transactions. • Maintain accurate guest records and registration cards.