James Leiyan

SUPPLIERS OF SAFE, RELIABLE AND ECONOMICAL DISPOSABLE SURGICAL DRAPES

Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues. Answer customer questions about the bags on sale and services offered. Execute purchases and returns at the cash register while checking for accuracy. Restock and organize merchandise on the display. Provide customer feedback to the supervisor/Manager. Collaborated with team members to develop best practices for consistent customer service delivery. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates. Contributed to sales growth by upselling products and services based on individual customer requirements. Provided coaching and mentoring to new hires, contributing to their successful integration into the team. Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.