joshuathanevidad

I have 2+ years of hands-on experience resolving technical issues, supporting end users, and maintaining smooth IT operations. I specialize in troubleshooting hardware/software problems, O365 administration, network support, and ticket management using Jira and other service desk tools. I have supported both remote and onsite users, ensuring minimal downtime and high customer satisfaction. My strength is identifying root causes, explaining technical solutions in simple terms, and providing fast, reliable support that keeps teams productive. I am actively seeking opportunities in IT Support, Service Desk, Desktop Support, or Technical Support roles in the UAE, where I can contribute my technical skills and grow within a dynamic IT team. TECHNICAL SKILLS Programming & Data – Python (data processing, automation, modeling) – SQL (queries, database management) – C++, Java (basic knowledge from academic coursework) Data Analysis & Visualization – Tableau, Excel – Power BI (basic) Networking & Cloud – Hands-on Networking: TCP/IP, LAN/WAN, Routers & Switches – Cloud Computing: AWS, Microsoft Fundamentals Database Management – SQL Server, MySQL – Data Integrity & Backup IT Support & Hardware – PC Building & Maintenance – Hardware & Software Troubleshooting – System Upgrades Operating Systems – Windows Professional Skills – Analytical Thinking & Problem-Solving – Clear Communication (English – written & spoken) – Stakeholder Reporting & Collaboration – Adaptability & Continuous Learning