Karim Alaa Abdellatef Hussien Ali Eldin
About Candidate
Delivered exceptional customer service via phone, email, and live chat, resolving customer queries efficiently and professionally.
Handled high volumes of inbound and outbound communications while maintaining service level targets.
Maintained up-to-date knowledge of company products, services, and policies to assist customers effectively.
Processed orders, returns, and refunds accurately using CRM systems and databases.
Escalated complex customer issues to appropriate departments and followed up to ensure resolution.
Collected and documented customer feedback to support continuous improvement initiatives.
Achieved and exceeded individual performance targets, including customer satisfaction (CSAT) and first-contact resolution (FCR).
Location
Education
graduated from faculty of education with bachelor's degree in chemistry.
Work & Experience
Delivered exceptional customer service via phone, email, and live chat, resolving customer queries efficiently and professionally. Handled high volumes of inbound and outbound communications while maintaining service level targets. Maintained up-to-date knowledge of company products, services, and policies to assist customers effectively. Processed orders, returns, and refunds accurately using CRM systems and databases. Escalated complex customer issues to appropriate departments and followed up to ensure resolution. Collected and documented customer feedback to support continuous improvement initiatives. Achieved and exceeded individual performance targets, including customer satisfaction (CSAT) and first-contact resolution (FCR).
