Shenon Kosiya Sylvester Wijesinghe

Delivered high-end hospitality to 100+ international guests per day. Proactively anticipated guest needs, achieving a high guest satisfaction score. Coordinated with multiple hotel departments for seamless check-in/out processes. Resolved complaints empathetically, reducing repeat complaints.

Partnered with global colleagues to support product development and testing. Strengthened interpersonal and communication skills through client interactions and cross-team collaboration. Gained technical exposure that supports problem solving in customer-facing environments.