Modassir Khan
About Candidate
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills. Excellent time management and problem- solving skills. Experienced IT Support Engineer with over 8 years of experience in IT. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
B.E. in Electronics & Communications, having a good knowledge of Windows.
/Mac OS with client support /server support/ knowledge of Server hardware and setup / Active Directory/ Email configurations and good communication skills. • Microsoft Certified System Engineer (MCSE)
Location
Education
Bachelor of Engineering Visvesvaraya Technological University (VTU). Bachelor of Engineering in Electronics and communication engineering. Bangalore, Karnataka, India
Work & Experience
Provide End user desktop support and troubleshooting. Create and maintain all thin clients, laptop, and desktop images. Provide hands-on IT technical support. Installing and upgrading hardware and software and providing complete assistance while configuring hardware, software, and peripherals of the end user systems. Resolving network related issues like local area connection problem, network access, mails, internet, dial-ins, etc Providing one on one assistance to the end user regarding the technical flaw, either by phone, mails, or in person Providing general desktop support, project coordination, imaging/ re-imaging PCs, and laptop Identified issues, analyzed information and provided solutions to problems. Carried out day-to-day duties accurately and efficiently. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Used critical thinking to break down problems, evaluate solutions and make decisions. Join computers to domain and Local Administrators for all company systems. Setting up of computer hardware systems, installing and upgrading software, and troubleshooting basic IT issues. Use BMC ticketing tools to solve the issue. MODASSIR KHAN IT SUPPORT ENGINEER Computer Hardware and Networking Asset Management and Inventory Microsoft Office MCSE MCSA Problem-solving Time management Software installation Hardware setup Setting up new computer systems Upgrading hardware and software Resolving technical errors Install and configure hardware, software, systems, networks, printers and scanners. Plan and execute maintenance upgrades Set up accounts for staff. Respond to breakdowns and other technology issues Investigate, diagnose, and solve computer software and hardware problems Microsoft Windows Help Desk Support Customer Service CRM LAN/WAN Installing and maintaining hardware and computer peripherals. Deliver quality second level technical solutions to user problems, troubleshooting their issues, providing technical guidance, and performing implementation reviews. Follow-up on tickets resolved by internal IT teams to ensure communication to the user with high degree of satisfaction based on results and level of service. Documents and maintains shift documentation in ticket management system. Works with high integrity, follows procedures and policies with the handling of sensitive data. Proved successful working within tight deadlines and fast-paced atmosphere. Maintained excellent attendance record, consistently arriving to work on time. Increased customer satisfaction by resolving issues. Successfully maintained clean, valid driver's license and access to reliable transportation. Worked with users to understand needs and provide excellent service. Worked within applicable standards, policies and regulatory guidelines to promote a safe working environment.
Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones. Provided Tier 1 IT support to non-technical internal users through desk side support services. Installing, configuring and maintaining servers, computer peripherals, IT hardware, application Software. Configuring, installing and Troubleshooting All Desktops, Servers & Networks Troubleshooting of all types of Hardware and software applications problems. Install and configure firewalls, routers, and switches, LAN, WAN, VLAN and Wireless Access Points. MS Office support, file sharing support and antivirus support on all PCs. Document and maintain an updated inventory of all hardware, software and licenses to ensure Optimal utilization of IT capabilities. Effective in dealing with clients for IT services and maintaining relationships. Buy all the required IT Components (Computers, Laptops, Software). Configured hardware and granted system permissions to new employees. Documented support interactions for future reference. Assisted with updating technical support best practices for use by team. Monitored systems in operation and quickly troubleshot errors. Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and LAN Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and LAN. Provided documentation on troubleshooting of technical processes to support desk staff. Provided network support services for devices such as hubs, bridges, routers and other hardware.
Provided Tier 1 IT support to non-technical internal users through desk side support services. Integrated fixed wireless connectivity into facilities requiring high-speed networks. Installation and configuration of Windows based operating systems. Install and configure firewalls, routers, switches, LAN, WAN, VLAN and Wireless Access Points. provide Microsoft G Sute Administration. Creates users, manages devices, and configure security and settings. Outlook Configuration and support for all end users. Installing and configuring computer hardware, software, systems, networks, printers and scanners. Setting up accounts for new users Repairing and replacing equipment as necessary. Creates Shared network folders. Configures Outlook for employees. Provide Desktop operating systems support on all PCs and laptops. Manage an inventory of spare parts and hardware for timely replacement of faulty equipment. Analyzed issues to identify troubleshooting methods needed for quick remediation.
Served as primary point of contact for support relating to owned solutions and products. Address user tickets regarding hardware, software and networking Ask targeted questions to diagnose problems. Guide users with simple, step-by-step instructions Conduct remote troubleshooting. Test alternative pathways until you resolve an issue Customize desktop applications to meet user needs Record technical issues and solutions in logs. Follow up with clients to ensure their systems are functional Report customer feedback and potential product requests. Provide Desktop and laptop related Hardware and software troubleshooting. Installing/configuring computer hardware openings system/Application. Respond to customer technical problems/issues related to hardware, software and networking via Phone, email. Address user tickets regarding hardware, software and networking. Ask customers targeted questions to quickly understand the root of the problem. Conduct remote troubleshooting. Taking ownership of customer issues reported and seeing problems through to resolution. Create the Services Request in CRM. Create Services Orders if need to send the parts. Follow up with clients to ensure their systems are functional. Report customer feedback and potential product requests. Escalate to level 3 support as necessary. Documents and maintains shift documentation in ticket management system.