APOLINARIO LANDICHO

1. Monitoring and report preparation of High Balance for Hotel Services The role requires continuous monitoring of high-balance accounts related to hotel services, ensuring that all outstanding amounts are closely tracked and reconciled. Regular reports are prepared to provide management with visibility on accounts that carry significant balances. This helps prevent potential financial exposure and mitigates risks associated with delayed or non-payment. By keeping a close eye on high-balance accounts, the Accounts Receivable (AR) team ensures that corrective actions can be taken promptly, such as reaching out to clients, reminding them of obligations, or escalating issues to management when needed. These reports also contribute to decision-making in terms of extending credit lines or adjusting payment terms for clients. 2. Preparation and sending of Statement of Accounts to all Travel Agencies for both local and abroad and other local Companies, vendors/suppliers A major responsibility includes preparing accurate and timely Statements of Account (SOA) for both domestic and international travel agencies, as well as other local companies, vendors, and suppliers. These statements serve as formal notifications of outstanding obligations and are crucial for maintaining smooth business relationships. The process involves verifying invoices, ensuring amounts are correct, and addressing any discrepancies before statements are sent out. Accuracy in SOA preparation minimizes disputes and fosters trust with external partners. Additionally, timely distribution of statements helps ensure on-time collection of receivables, directly contributing to the hotel’s cash flow stability. 3. Coordination and settlement of all discrepancies and concerns pertaining to all corporate and travel agency accounts This function involves active communication and coordination with corporate clients and travel agencies to resolve issues relating to their accounts. Discrepancies may include mismatched charges, unrecognized transactions, or payment delays. Addressing such matters promptly prevents the escalation of disputes and strengthens business relationships. The role demands strong problem-solving skills and a customer-service-oriented mindset to negotiate and resolve concerns amicably. Efficient settlement of discrepancies also reduces aged receivables and improves the accuracy of financial records. 4. Handling of credit card payment reconciliation and coordination with the bank Credit card transactions represent a significant portion of hotel revenue. As such, reconciliation of credit card payments with bank records is a critical responsibility. This task ensures that all payments processed through credit card terminals are accurately reflected in the hotel’s accounts. Coordination with the bank is often required to resolve mismatches, delayed postings, or technical errors. Through diligent reconciliation, the AR function safeguards revenue integrity, ensures proper financial reporting, and minimizes losses due to transaction errors or fraud. 5. Preparation of credit card reversal requests, submitting them to AR Senior Manager for approval, and sending to acquiring bank In cases where errors occur in credit card charges, reversal requests must be prepared and processed efficiently. This involves documenting the reason for the reversal, ensuring compliance with internal controls, and securing approval from the AR Senior Manager. Once approved, the requests are forwarded to the acquiring bank for final processing. Accurate handling of reversals not only protects the hotel’s reputation but also maintains good relations with guests by addressing billing issues promptly. 6. Handling credit card disputes and bank retrieval requests from guests Guests may occasionally dispute credit card charges, requiring detailed investigation and timely resolution. This responsibility entails reviewing transaction records, receipts, and related documentation to substantiate or correct charges. The AR team also coordinates with banks on retrieval requests, ensuring all necessary supporting documents are submitted within the prescribed timeframe. Proper handling of disputes safeguards the hotel against unnecessary chargebacks while also demonstrating fairness and professionalism to guests. 7. Preparation of Pro-forma Invoices as requested by Sales, Events, Restaurants Reservations, Transportation and Rooms Reservation Department Pro-forma invoices are often requested by various departments to provide clients with an official cost estimate before confirming services. These documents must be prepared accurately and promptly, reflecting the correct terms, rates, and charges. The AR team collaborates with Sales, Events, Reservations, and other departments to ensure that pro-forma invoices align with operational requirements. By doing so, the hotel ensures smooth coordination across departments, improves transparency with clients, and avoids misunderstandings regarding expected charges. 8. Posting of all deposits for all restaurant and room bookings in the Opera System All deposits collected for restaurant reservations and room bookings must be accurately recorded in the Opera System. This involves cross-checking deposit slips, verifying guest details, and ensuring correct allocation to accounts. Proper posting ensures that payments are correctly applied to guest accounts and that balances are updated in real-time. This process reduces errors during final billing and provides management with accurate revenue projections. 9. Monitoring of “Deposit Ledger account” in Opera The deposit ledger account is monitored regularly to track all advance payments received from guests and clients. The AR staff ensures that deposits are correctly recorded, properly applied, and not left unallocated. This prevents confusion during check-out or service delivery and ensures accurate reporting of liabilities. Regular monitoring also helps identify unclaimed or unapplied deposits that require resolution. 10. Filing of important documents related to Accounts Receivable Document management plays a vital role in financial accuracy and audit readiness. The AR team is responsible for systematically filing all important documents such as invoices, receipts, credit card slips, SOAs, and reconciliation reports. Proper filing ensures easy retrieval during audits, dispute resolutions, or management reviews. Maintaining organized records also enhances compliance with company policies and external regulations. 11. Spot checking of Acknowledgement Receipt to the following sections Main Reception, VIP Reception, Guest Service and Transportation Regular spot checks of acknowledgment receipts are performed across key service areas including Main Reception, VIP Reception, Guest Services, and Transportation. These checks ensure that transactions are properly documented, receipts are issued, and revenue is accounted for. Spot-checking serves as an internal control measure to prevent fraud, minimize errors, and reinforce compliance with financial protocols. 12. Sending of report to Hotel Operations pertaining to credit card chargeback Chargebacks can significantly affect revenue if not properly managed. The AR team prepares and sends detailed reports on credit card chargebacks to the Hotel Operations department. These reports provide insight into the causes of chargebacks, such as guest disputes or technical errors, and help operations teams implement preventive measures. Timely reporting also aids in reducing recurring issues and financial losses. 13. Collects payment from Tenants and other clients in relation to all non-gaming transactions Apart from hotel services, the AR team also handles payments from tenants and clients for non-gaming transactions, such as retail outlets, service providers, and other business arrangements. This requires issuing invoices, following up on due accounts, and ensuring payments are received on time. Efficient collection efforts support healthy cash flow and build stronger business partnerships with tenants. 14. Bank reconciliation and analysis for all non-gaming transactions, including retail, hotel, PCR, credit cards, and other related receivables Bank reconciliation is an essential responsibility that ensures the accuracy of financial records. This involves comparing the company’s internal transaction records with bank statements for all non-gaming activities. Discrepancies are identified, investigated, and resolved to maintain reliable financial statements. Detailed analysis of reconciled accounts also provides valuable insights into transaction trends, potential errors, and opportunities for improving efficiency. 15. Credit-checking with other Hotel members of the Credit Association, which will be used in processing credit line applications of companies for submission to AR Assistant /Senior Manager Before extending credit to corporate clients, the AR team performs credit checks by coordinating with other hotel members within the Credit Association. This helps assess the financial reliability of potential clients and minimizes the risk of bad debt. Findings are compiled and submitted to the AR Assistant or Senior Manager, who uses the information to approve or decline credit line applications. Proper credit evaluation ensures responsible risk management and protects the hotel’s financial interests. 16. Preparation of accounts receivable reports such as aging, due receipts, balance sheet schedules and other related reports as required Regular preparation of AR reports provides management with a comprehensive overview of the company’s receivables. Reports such as aging schedules highlight overdue accounts, while due receipt reports assist in forecasting cash inflows. Balance sheet schedules and other reports support financial statement accuracy and compliance with reporting standards. These reports are critical tools for financial planning, risk management, and performance evaluation. 17. Handles all Hotel special events such as Oktoberfest, New Year Countdown and Others Special events generate unique revenue streams and require careful financial handling. The AR team manages billing, collections, and reconciliation related to events such as Oktoberfest and New Year Countdown. This includes preparing invoices, monitoring deposits, tracking sponsorship agreements, and ensuring that all transactions are properly accounted for. Effective management of event-related receivables contributes to the success and profitability of these large-scale celebrations. 18. Handles all Theater transactions including Solaire Mounted shows, rental, sponsorship, and merchandise commission The AR function extends to managing transactions related to theater operations. Responsibilities include invoicing and collecting payments for ticket sales, rentals, sponsorship deals, and merchandise commissions. These tasks require coordination with theater management and external partners to ensure accuracy and transparency. Proper financial handling supports the smooth operation of entertainment events and enhances the hotel’s reputation as a premier venue. 19. Briefing of newly hired Team Members from Hotel Services/Operation The AR team plays a role in onboarding new employees by providing briefings on financial processes, internal controls, and reporting standards. This ensures that new hires are well-informed about policies and procedures related to hotel services and operations. By training new staff, the AR team contributes to maintaining consistency, accuracy, and compliance across the department. 20. Performs other tasks in the absence of Assistant Manager In the absence of the Assistant Manager, the AR staff may be required to take on additional responsibilities, ensuring continuity of operations. This includes overseeing daily activities, handling escalated issues, and coordinating with other departments. Flexibility and leadership skills are essential to perform effectively in this capacity. Taking on managerial duties also provides valuable professional growth opportunities.

Position Summary The Accounts Receivable Accountant (AR Accountant) collects on outstanding accounts receivable by communicating with clients to resolve issues. The AR Accountant is responsible for all aspects of collections, resolving customer billing issues and will be accountable for reducing the accounts receivable delinquency of assigned accounts. The AR Accountant must be able to effectively communicate in a professional manner with both internal and external customers providing exceptional customer service. Job Responsibilities 1. Maintain up-to-date billing system 2. Generate and send out invoices and Statement of Accounts 3. Follow up on, collect and allocate payments 4. Carry out billing, collection and reporting activities according to specific deadlines 5. Perform account reconciliations 6. Monitor customer account details for non-payments, delayed payments and other irregularities 7. Research and resolve payment discrepancies 8. Generate age analysis 9. Review AR aging to ensure compliance 10. Maintain accounts receivable customer files and records 11. Follow established procedures for processing receipts, credit card etc 12. Process credit card payments and Third Party Authorization Request for credit card Payment 13. Prepare bank deposits reconciliation 14. Investigate and resolve customer queries, front desk concern etc. 15. Process adjustments 16. Develop a recovery system and initiate collection efforts 17. Communicate with customers via phone, email, mail and similar means 18. Assist with month-end closing 19. Collect data and assist in preparing monthly reports Specialties Opera Peoplesoft RMS- Retail Management System

Position Summary Reviews the company's income reporting processes to ensure they are adequate, functional and established in conformity to International Financial Reporting StandardS (IFRS), industry practices and regulatory guidelines. Ensures that income procedures adhere to laws and directives. Reviews income information, re-computes revenue data and ensures that amounts reported in corporate accounting books are accurate. Job Responsibilities 1. Perform appropriate revenue allocations. 2. Performs assigned audit functions asking questions regarding the various audit steps to understand underlying regulations, internal control procedures and the associated risk. 3. Audit daily revenues and transactions in property management. 4. Enters statistical information into the computer system. Generates and distributes various reports for the audited operations. 5. Summarizes, calculates and records numbers on various documents. 6. Reviews, reconciles and verifies documents for proper completion. 7. Investigates any discrepancies identified while performing the above audits and issue exceptions to the departments involved. 8. Elevates “out of the ordinary issues” through the appropriate channels established for timely resolution. 9. Review and verified the accuracy of revenues reported to Accounts Receivable 10. Prepare daily, weekly and monthly reports as required by management. 11. Prepare journal entries and appropriately posted the general ledger. 12. Provide assistance in the closing of books at month end 13. Prepare daily, weekly and monthly reports by the designated deadlines. 14. Assist management in preparing the annual operating and capital budgets 15. Assists in retrieving and compiling documents for Internal and External Auditors. 16. Files documents as necessary. Meets the attendance guidelines of the job. 17. Adheres to regulatory, departmental and property policies. Specialties MICROS FIDELIO (Point of Sale) OPERA (Opera Vision) AVERO Slingshot