Rashid Hussain Jhatial

Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service. Educated customers on variety of loan products and available credit options to promote valuable decision-making. Delivered high levels of customer service to facilitate smooth processes.

Managed and inspired team members to perform to full potential, driving branch profitability. Assigned duties to employees and examined work for accuracy, neatness and timeliness. Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty. Increased efficiency and drove branch revenue by optimizing daily operations. Verified cash by balancing cash drawers and maintaining cash count records.

Drove solutions to improve payment practices and eliminate repeated delays in payment. Implemented best practices, automation and digitization to improve business processes. Remained up-to-date on information and technology to increase innovation and drive compliance. Prepared internal and regulatory financial reports, balance sheets and income statements.

Maintain a cash float and follows balancing and reconciling procedures Collect cash and cash payments to complete transactions for customer orders. Greeted customers and responded to informational requests. Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals. Ensure transactions are completed in an efficient manner with a high level of accuracy. Provide support and information to customers, over the counter and by phone.