Rene Samuel
About Candidate
Rene Samuel is a celebrated Indian author known for her heartfelt and evocative storytelling. Her acclaimed works, “Unsaid Goodbye to My Unforgettable Father: Heartfelt Tribute from a Daughter to Her Father” and “Fragile Wings: A Girl’s Journey Through Brokenness”, have deeply resonated with readers, exploring themes of love, loss, and resilience. Rene’s background in psychology and travel journalism enriches her narratives with profound emotional depth and authenticity.
Beyond her literary achievements, Rene is a passionate freelance model who has a keen interest in fashion and lifestyle. Her distinctive style and captivating presence have earned her features in prominent lifestyle magazines. Rene’s versatility extends to her professional life, where she has excelled in roles ranging from technical support at leading companies like Accenture and IBM to content creation and moderation.
Her diverse experiences, including her work as a luxury and lifestyle writer and pet care professional, reflect her multifaceted talents and commitment to excellence. Rene’s ability to connect with her audience through her writing and modeling underscores her dedication to storytelling in all its forms. When she is not writing or modeling, Rene enjoys exploring new cultures, staying updated with industry trends, and engaging with her readers and followers.
Location
Education
• Elected as Class Representative (2017-2018): Managed class responsibilities, organized events, and coordinated schedules. • Won several 'Travel Writing' competitions and received appreciation for Psychology Blog. • Served as Travel Writing Event head for the tourism fest 'Ire-festum'. • Completed a 6-week Summer Internship at Cox & Kings. • Completed credit courses in Basics of French, Billiards, Holistic Space Design, Human Resource Management, and Event Management. • Volunteered for various athletic and sports events in college.
• Awarded proficiency award for outstanding performance. • Recognized for attentiveness, hard work, and excellent English language skills. • Appreciated for writing a poem on "Women Harassment."
• Achieved a minimum of 80% in 10th grade. • Actively participated in sports and arts. • Appreciated for excellent writing skills and helping weaker students. • Recognized for being helpful and supportive.
Work & Experience
• Provided exceptional customer support to US beauty businesses. • Assisted clients with inquiries and resolved issues efficiently. • Adapted quickly to startup environment and contributed to team goals. • Role ended due to company’s market challenges and subsequent layoffs.
(1 year 4 months) • Served as the ongoing interface between clients and systems/applications. • Maintained world-class systems with exceptional communication skills. • Accurately identified client issues and designed resolutions using deep product knowledge. • Committed to delivering high-quality technical support and client satisfaction.
Contract (7 months) • Successfully resolved moderate technical issues related to hardware and software from incoming customer contacts and proactive notification systems. • Responded to inquiries regarding service, product features, specifications, repairs, and customer relations for both current and discontinued products, based on customer entitlement. • Proactively assisted customers to prevent or minimize problem occurrences, enhancing overall customer satisfaction.
(1 year 7 months) • Provided voice support to IBM internal and external end users in Australia. • Resolved complex technical issues and documented solutions. • Delivered remote infrastructure support and conducted problem cause analysis. • Collaborated with colleagues for superior customer service. • Acted as a customer advocate, addressing high-priority issues. • Offered technical assistance via phone, email, and chat.
(4 months) • Edited content for structure, grammar, construction, and factual accuracy. • Met daily editing targets (e.g., 20,000 words). • Understood and implemented client requirements and briefs. • Coordinated with content managers and writers, providing feedback and training. • Engaged with clients to align on approach. • Reported progress on monthly/quarterly deliveries to internal and client teams. • Role ended due to company’s market challenges and subsequent layoffs.
