Sharon Marais
About Candidate
With a background in the Hospitality / Events and Contract Research Organization
(CRO) Industry, a strong passion for project management, organizing, planning and
good communicational skills, I am confident in my ability to contribute to your team.
Over the past years, I have developed a comprehensive skill set in event planning,
coordinating and administrative skills. This has resulted in effective time
management, enabling me to exceed goals and expectations.
In addition to my technical skills, I bring a strong work ethic and a commitment to
continuous learning. I thrive in dynamic environments where innovation and
collaboration are encouraged, and I am eager to bring my proactive approach and
problem-solving abilities to the Company. My effective communication and
interpersonal skills have been evidenced, and I am enthusiastic about the prospect
of enhancing these abilities.
My diverse experience has equipped me with a unique blend of skills in process
management, project coordination, customer service, and team leadership. I am
highly organized, detail-oriented, and able to handle multiple tasks simultaneously.
Location
Education
Bachelor of Commerce in Entrepreneurial Management – A business degree focused on developing entrepreneurial thinking, innovation, and management skills. It provides a strong foundation in finance, marketing, and strategy, preparing graduates to start, manage, or grow successful ventures.
TEFL (Teaching English as a Foreign Language) – A professional qualification that prepares individuals to teach English to non-native speakers. The course covers language teaching methodology, lesson planning, grammar, pronunciation, and classroom management, equipping teachers to deliver engaging and effective English lessons in diverse learning environments.
Work & Experience
Assist customers by providing product & service knowledge, recommendations and support to enhance their experience. •Build strong customer relationships, address enquiries, and resolve concerns with professionalism. Process orders, manage client accounts, and provide post-sale support to ensure satisfaction. Handle inventory management and execute visual merchandising to maintain a premium experience.
Worked with co-workers and stakeholders at all levels in operational units to develop, analyze, document and continuously improve processes as per ISO and GxP standards. Played a key role in ensuring that up-to-date Controlled Documents (CDs) and Standard Operating Procedures (SOPs) were always available to employees. Supported the management with process deviations, which included consultation, publishing, management of deviation lifecycle and archival. This included coordination of Controlled Document (CD) lifecycle procedures and maintenance of the Controlled Document Library (CDL). Updated trackers and managed projects according to specific agreed timelines. Supported provisioning of external parties/clients with access to CDs as appropriate. Managed projects, tracked progress, and ensured that deadlines were met.
Managed day-to-day operations within budgeted guidelines and costing to the highest standards. Forecasted, planned, and controlled the purchasing of goods and continuously made necessary improvements. Planned and coordinated events and special projects. Delegated tasks to and supervised employees. Identified customers' needs and maintained excellent levels of internal and external customer service. Created quotations and invoices for clients and ensured all invoices were accurate. Created and designed company social media content. Solved problems and troubleshot daily challenges.
Assisted and supported managers with workloads by organizing, planning & coordinating day-to-day operations, while ensuring quality customer service. Handled correspondence (emails, calls, and messages). Performed general administrative tasks (filing, invoicing, expense tracking). Coordinated communication between different teams and departments. Managed client relationships and addressed inquiries or concerns.
