Shilpa Unnikrishnan

Experienced Operations Executive & Client Relations Professional
AED.3500 / month
9 August 1996

About Candidate

As an MBA graduate with dual specialization in Finance and Operations, I bring a unique blend of analytical and operational skills to the table. My experience as a Junior Executive at Rajagiri Hospital, Aluva has honed my abilities in customer service, cash handling, emergency call handling, customer complaint handling, and incident management. My passion for providing exceptional customer service has led me to continually seek out opportunities to improve and enhance my skills.

Currently residing in the UAE on a visit visa, I am eager to leverage my expertise and contribute to a dynamic and growth-oriented organization. My experience in client relations, utilizing platforms such as Hubspot, has equipped me with the ability to effectively communicate and build strong relationships with clients.

I am a motivated and driven individual, always seeking new challenges and opportunities to learn and grow. With my strong work ethic, attention to detail, and ability to thrive in fast-paced environments, I am confident that I can make a valuable contribution to any team.



Master of Business Administration, MBA 2018 - 2020
Saintgits Institute of Management

With an MBA from the prestigious Saintgits Institute of Management, affiliated to APJ Abdul Kalam Technological University, I have a strong foundation in business management and a deep understanding of the ever-evolving market trends. I take great pride in being a part of one of the few NBA accredited MBA programs in Kerala, which has equipped me with a comprehensive understanding of various business functions. My dedication and hard work have earned me a percentage of 68.9% during my academic years. In summary, my education, experience, and skills make me a well-rounded professional with a strong foundation in business management. Activities and societies: Member of finance association Finance committee member for SIMTHESIS 11.0 Grade: 68.9%

Bachelor of Business Administration, BBA 2015 - 2018
St Joseph's College Irinjalakuda

As a graduate from St. Josephs College Irinjalakuda, a prestigious autonomous college for women affiliated with Calicut University, I have obtained a Bachelor's degree in Business Administration with a solid academic record of 70%. Additionally, I have completed a certificate program in soft skills, numerical skills, and aptitude enhancement from Calicut University in 2016-2017 and 2017-2018, respectively. My education has equipped me with the knowledge and requisite skills in various areas of management such as human resource, finance, operations, and marketing, giving me a holistic understanding of a business system. I have a strong foundation in the basic concepts, principles, and functions of management, which I believe will be valuable in any professional setting. Throughout my academic journey, I have actively participated in various extracurricular activities, which have helped me develop excellent communication, teamwork, and leadership skills. Activities and societies: Throughout my academic journey, I have actively participated in various management fests and competitions, where I have had the opportunity to showcase my skills and emerge as a winner, securing the first position in a management fest organized by RAMS B School. I have also been actively involved in extracurricular activities. I was a member of the magazine committee, where I honed my creativity and communication skills, and was also a part of the women's cell. Grade: 70%

Work & Experience

Junior Executive - Operations March 2022 - August 2023
Rajagiri Group of Institutions - Rajagiri Hospital

Ensuring smooth operations, coordinating and controlling services, ensuring adequate patient care, quality assurance, preparing daily reports, complete timely and accurate documentation of patient visits. Achievements: Elevated customer satisfaction ratings by providing speedy resolutions. Fostered positive relationships with customers to maximize satisfaction, retention and experience. Exceeded team goals by partnering with staff to share and implement customer service initiatives.

Client Relations Trainee July 2019 - September 2019
Codelattice Digital Solutions

Obtaining orders and establishing new accounts,setting up meetings with potential clients and listening to their concerns, negotiating deals and handling complaints. Advised business clients on the best mix of products for maximum sales and consumer engagement

Business Development Intern June 2019 - August 2019
Aditya Birla Sunlife Mutual Funds

Assisting Operations and Sales team in their day-to-day activities, accompanying client relations team during meeting with clients. Handled phone calls and responded to emails on behalf of staff, keeping senior members free to focus on larger issues. Shadowed daily activities of office staff to gain understanding of scope of work.