Branch Coordinator – Telework

Job Description

Job Title: Branch Coordinator – Telework

Company: Accendra Health

Location: Virginia, United States (Remote)

Employment Type: Full‑time

Salary: $17.50 – $19.50 per hour

Experience Required: At least 2 years of related office, healthcare, or customer service experience preferred

Job Summary

Accendra Health is seeking a highly organized Branch Coordinator to remotely support daily patient care operations and administrative functions across multiple branch offices. This position coordinates critical workflows behind the scenes, ensuring high-acuity respiratory and pediatric patient populations receive equipment seamlessly by collecting compliance paperwork, verifying insurance provisions, and managing delivery logistics.

Primary Accountabilities

• Support administrative routines across multiple branch offices, serving as an operational bridge between sales representatives, patients, and external medical referral partners.

• Procure missing medical documentation and physician scripts required to meet rigorous healthcare insurance compliance guidelines.

• Coordinate patient scheduling databases, confirming delivery and equipment pickup timeframes with clinical technicians.

• Process new patient intake logs, verify active insurance coverages, secure pre-authorizations for medical equipment, and systematically record billing profiles.

• Handle inbound client phone inquiries, address equipment performance questions, make outbound follow-up calls, and execute customer satisfaction metrics.

• Compile post-delivery documentation, handle record retrieval for regulatory audits, and update company electronic databases with high accuracy.

Skills & Experience Required

• Education: High School Diploma or GED is required.

• Professional Background: 2 or more years of experience operating within a busy office infrastructure, a customer service framework, or a clinical healthcare administration environment is preferred.

• Technical Aptitude: Fully proficient navigating Microsoft Office programs, handling cloud-based printing/faxing ecosystems, and maintaining strict digital record management rules.

• Interpersonal Capabilities: Empathetic verbal communication skills over the phone, clear English written proficiency, and the self-motivation needed to manage tasks independently in a home office.

What We Offer

• Medical, dental, and vision insurance packages alongside Flexible Spending Accounts (FSA)

• 401(k) retirement plan with basic life insurance provisions

• Short-term and long-term disability plans plus accidental insurance options

• Accrued paid time off (PTO) allocation and paid parental leave benefits

• Targeted mental, physical, and financial wellness support programs

How to Apply

Please submit your formal application and updated resume directly through the company’s career tracking system: Submit Your Application