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ÂÂÂÂPosition:Â Call Center Representative
Date posted: 2025-03-21
Industry: other
Employment type: Full Time
Experience: 2 year
Qualification: High school diploma or equivalent.
Salary: AED 8000 to 10000
Location: Abu Dhabi, United Arab Emirates
Company: Taqeef Middle East
Description:
Hiring Call Center Representative (UAE National)
Location: Abu Dhabi, UAE
Salary: AED 8,000 – AED 10,000 per month
Job Type: Full-time
Job Overview:
Taqeef Middle East is hiring an experienced Emirati Call Center Representative for its Abu Dhabi office. If you excel in customer service, possess exceptional communication skills, and are fluent in both Arabic and English, this role offers the perfect opportunity to advance your career.
Key Responsibilities:
- Handle incoming customer calls and inquiries regarding products, services, and general information.
- Resolve and escalate customer complaints professionally.
- Assign inquiries to relevant departments, ensuring timely and satisfactory resolution.
- Maintain accurate call logs and records using ERP and Odoo systems.
- Verify and register customer warranty and CoolCare details.
- Guide customers through the online shopping experience and follow up on potential purchase orders.
- Promote annual maintenance contract services to customers.
- Respond to customer feedback on social media and prepare trend reports.
- Conduct customer satisfaction surveys and provide analysis reports.
Requirements:
- Education: High school diploma or equivalent.
- Experience: Minimum 2 years in a call center or customer service role.
- Proficiency in English and Arabic (written and spoken).
- Strong data entry, typing, and problem-solving skills.
- Ability to work under pressure and meet call KPIs.
- Familiarity with customer service practices, emergency handling, and social media engagement is a plus.
- Salary and Benefits:
- Salary: AED 8,000 – AED 10,000 per month.
- Join a dynamic and supportive team with growth opportunities.
