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Position: Client Service / Customer Service
Date posted: 2025-07-14
Industry: other
Employment type: Full Time
Experience: 3 to 5 year
Qualification: Bachelor’s Degree holder
Salary: AED 5000 to 10000
Location: Dubai, United Arab Emirates
Company: Confidential
Description:
WE’RE HIRING: Client Service / Customer Service 🚨
Location: Dubai, UAE
Immediate Joining Preferred
Job Title: Client Service / Customer Service
Role Summary:
We are seeking a dynamic and detail-oriented Client Service to lead client communications and manage end-to-end event planning. This role demands a proactive, solution-driven professional who can ensure exceptional client experiences while successfully executing high-profile events in the UAE.
Key Responsibilities:
Client Relationship Management
- Act as the primary liaison between the agency and assigned clients.
- Understand each client’s objectives, requirements, and budgets.
- Collaborate with the Proposal Manager to craft tailored presentations and proposals.
- Set clear expectations and deliver consistently on client goals.
Event Planning & Execution
- Lead internal coordination with operations, marketing, logistics, and creative teams.
- Develop and manage project timelines, deliverables, and event budgets.
- Oversee venue sourcing, production, catering, AV setup, and transportation.
- Ensure seamless on-ground execution, from setup to event closure.
- Proactively identify and mitigate potential event risks.
Vendor Management
- Source, negotiate, and manage event vendors and suppliers.
- Ensure all vendors meet quality and budget expectations.
- Maintain professional and effective relationships with external partners.
Communication & Reporting
- Maintain transparent and consistent communication with clients throughout the project.
- Prepare and deliver post-event analysis, feedback reports, and future recommendations.
- Keep detailed records of each project’s specifications and client interactions.
Problem Solving & Decision Making
- Resolve on-site issues efficiently and calmly.
- Make well-informed, time-sensitive decisions to ensure client satisfaction and event success.
Qualifications:
- Bachelor’s degree in Event Management, Hospitality, Marketing, or related field.
- Minimum 3–5 years of experience in event management and client servicing.
- Strong knowledge of the UAE events industry and vendor landscape.
- Excellent verbal and written communication skills.
- Fluency in English is a must; Arabic proficiency is an advantage.
- Confident in presentations, proposals, and high-pressure situations.
- Skilled in multitasking, problem-solving, and managing competing priorities.
- Familiarity with event management tools/software.
- UAE driving license is a plus.
