Customer Service Representative
Job Description
Job Vacancy: Customer Service Representative
Company: 800 Flower LLC
Reports to: Events & Operations Manager
Location: Umm Ramool, Rashidiya, Dubai
About Us:
800 Flower LLC is a leading flower delivery service in the UAE, providing customers with high-quality floral arrangements for every occasion. We are dedicated to delivering exceptional customer service and ensuring our clients have a seamless and memorable experience.
Key Responsibilities:
· Manage large amounts of incoming phone calls with proper etiquette.
· Provide our clients with exceptional customer service by emails and WhatsApp.
· Maintaining a positive, empathetic, and professional attitude toward customers at all times.
· Give the customer your full attention, greeting all walk-in customers and provide information about product and services.
· Communicating and coordinating with florist as necessary.
· Processing orders and managing shopify and update the tracking sheets regularly.
· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
· Coordinate with logistics and ensuring timely delivery of orders.
· Update orders of Deliveroo, Talabat, purchase invoice and wastage reports on daily basis.
· Take the extra mile to engage customers and follow up until query is resolved.
· Assist Senior Customer service leader in preparing order summary and reports.
· Report to Operations Manager regularly on challenges or concerns.
Qualifications & Skills:
· Bachelor’s Degree in Business Administration, Communications, or related field.
· At least 2 years of customer service experience, preferably in the flower industry in the UAE.
· Proficiency in managing online platforms (like Shopify, CRM systems, or similar customer service software) is beneficial.
· Excellent communication skills in English (Arabic is a plus).
· Ability to multitask and manage customer inquiries efficiently.
· Strong problem-solving skills and a customer-focused mindset.
· Proficiency in Microsoft Office and CRM software.
· Positive attitude with the ability to handle high-pressure situations.
Job Type: Full-time
Application Question(s):
- Do you have experience in the flower industry?
Experience:
- Customer Service: 3 years (Required)
How to Apply:
To apply, please send your updated CV with photo to [email protected] with the subject line: Customer Service Representative.
