Customer Service Specialist

Customer Service
Dubai, United Arab Emirates
11 May 2024
AED.5000 - AED.10000 / month
Full Time
Application deadline closed.

Job Description

Position: Customer Service Specialist

Date posted: 2024-05-11

Industry: other

Employment type: Full Time

Experience: 2 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Hiring Customer Service Specialist

Role function: Customer Service & Administration

Role type: Full time, permanent, under direct payroll of client

Location: Dubai, UAE

Responsibilities

  • Sales Order Collection
  • Inspection of incoming orders, letters of credit and contracts
  • Sales order creation in ERP
  • Information to production site
  • Order Confirmation / Acknowledgement of receipt sending to customerCustomer invoicing/Issue of Credit and debit notes
  • Input Freight Order in SAP / confirmation freightService in SAP / Freight invoice matching
  • Freight Price Negotiation and communication to Sales Team
  • Contact freight company to confirm Freight Orderbooking
  • Freight Lead Time Definition / Lead Time Set Up in SAP and communicationSales Manager
  • Mailing to customers
  • Custom clearance docs
  • Certificate of analysis generation and communication to customer
  • Preparation of Long term supplier declarationCustomer creation in SAP
  • Credit Management in Coordination with Finance Department
  • Consignment stock handling
  • Customer Claims management
  • Logistic crises communication from and to customer
  • Account reconciliation
  • Full support for all monthly and annual financial tasks
  • Education, background, level of experience
  • Education: professional education as an industrial clerk in comparable company / role
  • Experience: preferably 2 years in a similar position(customer service, inside sales)
  • Technical skills: SAP, Google Office Suite, customs handling, transport (road and container)
  • Personal skills:independent way of working, analytical skills, team-player,excellent communication skills, interpersonal skills,problem-solving, can work under pressure
  • Language: English, (French and Arabic an added advantage but not compulsory)

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