Guest Service Agent

Customer Service, Hotel & Restaurant
Ras Al Khaimah, United Arab Emirates
27 June 2026
Full Time

Job Overview

  • Date Posted
    27 June 2026
  • Location
    Ras Al Khaimah, United Arab Emirates
  • Expiration date
    31 July 2026
  • Experience
    2 Year
  • Gender
    Both
  • Qualification
    Diploma
  • Career Level
    Mid - Level

Job Description

Job Title: Guest Service Agent

Company: Sunday Mangrove Corniche Hotel

Location: Ras Al Khaimah, UAE

Employment Type: Full‑time

Salary: AED 4,000 to 7,000 (Estimated)

Experience: Minimum 2 Years of UAE Hotel Industry Experience

Job Vacancy Focus

Sunday Mangrove Corniche Hotel is currently seeking a professional and customer-focused Guest Service Agent (Receptionist) to join its hospitality team in Ras Al Khaimah. This role is focused on handling front desk operations efficiently, managing guest check-ins and check-outs, and maintaining high service standards.

Core Competencies

  • Welcome guests warmly and provide professional front desk services.

  • Manage guest check-ins, check-outs, and room reservations efficiently.

  • Respond to guest inquiries and resolve requests in a courteous and timely manner.

  • Handle telephone calls, emails, and other guest communications.

  • Coordinate with housekeeping and other hotel departments to ensure excellent guest service.

  • Maintain accurate guest records and reservation information.

  • Ensure the reception area remains organized and reflects the hotel’s professional standards.

Skills & Experience Required

  • Experience: At least 2 years of proven operational experience within the UAE hotel industry.

  • Education: Diploma or Bachelor’s Degree in Hospitality Management, Tourism, Business Administration, or a related field.

  • Location Status: Candidates must currently reside within the UAE and be ready for an immediate start.

  • Languages: Excellent interpersonal and communication skills; proficiency in the Arabic language is a distinct advantage.

  • Systems Knowledge: Strong knowledge of hotel front office operations, guest relations, reservation systems, and standard reception procedures.

What We Offer

  • Full-time position within an established hotel environment

  • Opportunity for professional development in the regional hospitality sector

  • Standard UAE labor law benefits

How to Apply

Forward your updated CV directly to the recruitment team: [email protected]

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