Guest Service Executive

Job Description

Guest Service Executive Jobs in Abu Dhabi, UAE

Responsibilities

• Greet and welcome patients with warmth and professionalism, performing accurate identification upon arrival.
• Obtain Emirates ID, insurance cards, and demographic information, and input data accurately into the EMR system.
• Secure all required signatures and consent forms, ensuring full compliance with DOH, ADHICS, and facility standards.
• Conduct registration and insurance verification with precision to ensure data integrity and smooth claims processing.
• Validate scheduled procedures, insurance eligibility, and financial responsibility, coordinating with the Insurance and RCM teams as needed.
• Manage appointment scheduling, reminders, and follow-ups to ensure seamless patient flow and high satisfaction.
• Handle inquiries, calls, and concerns with empathy, accuracy, and professionalism, ensuring timely and courteous resolution.
• Support patient discharge by confirming next steps, follow-up appointments, and post-visit communication.
• Maintain confidentiality, privacy, and adherence to infection control and safety protocols at all times.
• Participate in departmental meetings, internal and external audits, and required training sessions to maintain compliance and service excellence.
• Contribute to continuous improvement initiatives by identifying opportunities to enhance patient satisfaction, workflow efficiency, and front-desk operations.

Qualifications

• Bachelor’s Degree preferably in healthcare or related fields.
• Minimum 3 years’ experience in patient services, front-desk operations, or healthcare administration (experience in IVF or women’s health preferred).
• Strong knowledge of EMR systems, insurance verification, and patient registration workflows.
• Excellent communication, interpersonal, and organizational skills, with fluency in English and Arabic.
• Ability to multitask, problem-solve, and remain composed in a dynamic, fast-paced clinical environment.
• Proficiency in Microsoft Office and familiarity with DOH patient experience and service quality standards.