Novotel Bur Dubai | 07+ Open Vacancies

Job Description

Company: Novotel Bur Dubai

Positions:

1). Director of Operations

Requirements:

• Assist the Hotel General Manager in implementing the Novotel & Ibis brand strategy to achieve targets for service quality, staff engagement, and profitability in the Rooms and Food & Beverage departments.
• Take managerial responsibility for teams within your scope, ensuring talent development and providing leadership.
• Innovate and enhance the hotel’s service offerings to stay competitive and meet guest expectations.
• Play a “hands-on” role, embodying sociability and approachability to deliver exceptional guest experiences in line with Novotel & Ibis standards.
• Ensure high-quality service across Rooms and Food & Beverage by utilizing department-specific reference guides.
• Identify and support employees with high potential, offering personalized guidance to help them thrive.
• Proficiency in both written and spoken Arabic is required for this role.

2). Front Desk Agent (Permanent)

Requirements:

• Respond professionally and courteously to arriving, departing, and in-house guests, providing accurate and timely information and services.
• Address telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
• Greet guests and complete established check-in procedures daily, using both manual and computerized methods to ensure guest satisfaction and room assignments.
• Facilitate guest departures (check-outs) by following established manual and computer procedures to close guest accounts and open rooms for the next sale.
• Regularly calculate and/or post receipts, guest accounts, and other forms of credit using proper cash handling methods and established procedures to present timely and precise hotel charges upon check-out and maintain accurate hotel records.

Skills & Experience:

• Knowledge of standard cash handling procedures and familiarity with computerized cash register systems.
• Previous experience in dealing directly with the public and general knowledge of basic customer service skills.
• Fluent in English.
• High school diploma or equivalent.

3). Waitress (Permanent)

Requirements:

• Read daily events to acknowledge any VIP arrivals.
• Be knowledgeable about all menu items, including garnishes, contents, and preparation methods, and relay that information to guests in a polite and concise manner when asked.
• Serve and clear food and beverage items unobtrusively and professionally.
• Utilize the POS system to process sales, print checks, close checks, and complete cash-out procedures.
• Carry trays, bus, and reset tables with linen, china, glass, and silver.
• Ascertain guests’ satisfaction and handle any arising problems, informing a manager of the resolution.
• Follow cash and credit card procedures according to the accounting department’s guidelines.
• Maintain a clean, neat, and orderly restaurant throughout service.
• Polish silverware and refill condiments as needed.
• Ensure workstations are stocked with appropriate condiments at all times.
• Report any guest comments regarding food and beverage to management.
• Conscientiously handle and maintain operating equipment.

Skills & Experience:

• Ability to account for and handle cash effectively and efficiently.
• Good communication and customer contact skills; strong problem resolution skills.
• Basic knowledge of food and beverage products.
• Minimum of 1 year of food and beverage serving experience.
• Previous public contact or cashiering experience.

3). Cluster Sales Manager (Permanent)

Requirements:

• Understand and articulate the business strategy and positioning of the Minor Hotels brand in the marketplace.
• Maintain up-to-date knowledge of Minor Hotels’ products and services, along with key competitors and industry trends.
• Approach sales activities strategically, focusing on the current account base and directing efforts accordingly.
• Review account production against potential and suggest improvements with department leadership.
• Establish new client contacts and develop insights into potential revenues from these accounts.
• Achieve financial and non-financial performance objectives, collaborating with department leadership.
• Take responsibility for personal professional development, ensuring necessary skills in financial literacy, negotiation, and face-to-face selling.
• Maintain accurate reporting on business results and Team Member action planning.
• Practice effective cost control and adhere to internal approval procedures for expenditure.
• Actively participate in client familiarization trips, site inspections, sales trips, and roadshows to meet hotel sales targets.
• Collaborate with operational colleagues to ensure accurate delivery

4). Cluster Sales Executive (Permanent)

Requirements:

• Implement sales action plans related to assigned market areas as outlined in the marketing plan.
• Manage corporate sales activities for Local Arabic Accounts and International Accor Key Accounts.
• Conduct sales calls, follow up on offers, and build commercial relationships.
• Coordinate outreach and items related to hotel sales operations.
• Develop and solicit business from the market to ensure necessary advance bookings for profitable operations.
• Participate in weekly Sales & Marketing, group, and conference meetings.
• Maintain the highest standards of professionalism and attitude towards all internal and external guests.
• Achieve sales goals as set forth by the hotel and Sales & Marketing budget.
• Solicit signatures for company contracts and new business.
• Assist in developing and implementing the hotel sales/marketing plan to exceed revenue goals.
• Attend relevant functions to ensure the hotel is appropriately represented in the market.

Skills & Experience:

• Minimum of 2 years’ experience in a sales position, preferably in a 4 or 5-star hotel.
• Degree/Diploma in Hotel Management or Business Administration.
• Strong knowledge of Opera and Microsoft Office.
• Understanding of local culture and previous work experience in the region.
• Good communication skills; fluency in other languages is an advantage.

5) Commis I
6) Commis II – Pastry

7).Front Desk Agent
Type: Permanent

Key Responsibilities:

• Provide professional and courteous service to arriving, departing, and in-house guests.
• Handle telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
• Greet guests and complete check-in procedures daily using manual and computerized methods.
• Facilitate guest check-out by following established procedures to close accounts and prepare rooms for the next guests.
• Accurately calculate and post charges to guest accounts using proper cash handling methods.

Skills & Experience:

• Knowledge of standard cash handling procedures and computerized cash register systems.
• Previous experience in customer service and dealing directly with the public.
• Fluent in English.
• High school diploma or equivalent.

Closing date: Nov 05, 2024