Park Regis | 02+ Open Vacancies

Job Description

Company: Park Regis

Position:

1). Guest Service Manager

Skills:

• Oversee daily hotel operations, ensuring seamless functionality.
• Address guest inquiries, complaints, and requests promptly and professionally.
• Collaborate with various departments to maintain the highest service standards.
• Handle emergency situations, ensuring the safety and well-being of guests and staff.
• Manage staff schedules to ensure appropriate coverage for each shift.
• Monitor the hotel’s cleanliness and overall presentation to maintain a welcoming environment.
• Support the management team with daily tasks and reports.

Requirements:

• Bachelor’s degree in Hospitality Management or a related field (preferred).
• Prior experience in hotel operations, with a focus on managerial roles.
• Strong communication and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Exceptional organizational skills with attention to detail.
• Proficiency in hotel management software (e.g., Opera, PMS).

2). Experienced Reservations Agent

Skills:

• Answer incoming calls and respond to guest inquiries professionally and courteously.
• Process new reservations and changes to existing reservations accurately.
• Utilize computer systems to check availability, rates, and book reservations.
• Collaborate with sales and marketing teams to align initiatives.
• Promote hotel amenities and services to increase sales and revenue.
• Handle customer complaints and resolve issues promptly.
• Maintain accurate records of reservations and customer interactions.

Requirements:

• Excellent communication and interpersonal skills.
• At least 2 years of experience as a Reservations Agent in a hotel or resort.
• Strong attention to detail and ability to multitask.
• Opera knowledge is a plus.

Join Our Team: Become part of our outstanding team and contribute to the memorable experiences we create for our guests.

Contact Us: call 04 377 1111 | ext. 218.

Closing date: Oct 28, 2024