Quality Assurance Executive
Job Description
Position:Â Quality Assurance Executive
Date posted: 2024-12-16
Industry: Other
Employment type: Full Time
Experience: 2 to 3 year
Qualification: Bachelor’s Degree holder
Salary: AED 5000 to 10000
Location: Dubai, United Arab Emirates
Company: Confidential
Description:
We are looking for a Quality Assurance Executive to monitor eCommerce operations.
Job Title: Quality Assurance Executive – eCommerce Operations
Location: Dubai, UAE
Job Type: Full-Time
Key Responsibilities:
- Monitor live eCommerce operations and escalate SLA breaches.
- Resolve customer complaints and proactively prevent issues.
- Handle queries and escalations via Hotline, Chat, Email, WhatsApp, and Tickets.
- Manage outsourced last-mile resources as needed.
- Lead customer satisfaction surveys and reporting.
- Take ownership of customer cases until resolved.
Qualifications:
- Experience in quality assurance or customer service, preferably in eCommerce.
- Strong communication and problem-solving skills.
- Ability to manage multiple tasks and work under pressure.
