Retail IT Support

18 April 2024
AED.5000 - AED.10000 / month
Application deadline closed.

Job Description

Position: Retail IT Support

Date posted: 2024-04-18

Industry: other

Employment type: Full Time

Experience: 6 plus year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Confidential


We are looking for Retail IT Support in Dubai

Job Description:

  • Installation and Support of IT systems and applications.
  • Basic operations and support of LAN and WAN (excluding Cabling) support and installation of computer systems, applications and hardware methods and techniques of installing network hardware and software.
  • Deliver an excellent IT support service for Physical Inventory Process to roll out of IT setup in new stores smoothly.
  • First level support to the retail store users and other partners on retail IT framework – Wi-Fi and
LAN networks.
  • Ensuring users receive a timely resolution of support requests with maximum SLA compliance rate and benefit from training to enhance their use of IT facilities Escalate problems, if required
  • Warranty & Asset tracking for Hardware and Software Assets.
  • Assisting with maintenance and development of systems, networks, key tools.
  • User support, maintaining and troubleshooting retail operations, retail systems and networks.
  • Closely interact with the infrastructure and application team to manage the retail operations smoothly with zero downtime.
  • Ensure software application support for business.
  • Ensure all system compliances are in place within department guidelines.

Systems Accountability:

  • Applications – SAP, Microsoft Dynamics-365, Office-365 and other related Apps.
  • Hardware – POS, Self-checkout, PDA, Workstations, Printers & Scanners.
  • Operational Devices – Shelf Label Printers, Weighing Scales, Kiosks, Displays etc.
  • IT Framework – Routers, Switches, Firewalls, ISP & Devices, Access Points, Phones etc.
  • Academic and Professional Qualifications
  • Bachelors in engineering (IT or Computer Science or related fields) from a recognized university.
  • Certifications in the latest technologies.

Professional experience:

  • Minimum: 6 years of functional experience in the Retail Industry in the GCC region.
  • In-depth Knowledge of Retail Industry business processes.
  • ITIL, CompTIA, MCSE Preferred