Senior Support Engineer

Job Description

Position: Senior Support Engineer

Date posted: 2024-04-06

Industry: other

Employment type: Full Time

Experience: 5+ years

Qualification: Bachelor’s Degree holder

Salary: AED 10000 to 15000

Location: Abu Dhabi, United Arab Emirates

Company: Lucidspire

Description:

Greetings from Lucidspire

Senior Support Engineer required

Notice Period: Max 30 Days

About the company:

Company is a CMMI Level 5 global IT Solutions & Services firm, with a strong focus on innovation and product development. As an Oracle Platinum Partner, our expertise lies in implementing CRM solutions Business Intelligence, Mobility, and Middleware. They have an excellent track record in providing tailor-made Enterprise wide technology solutions to Fortune 500 Clients. They provide business solutions and services across all industries across North Americas, EMEA, APAC regions.

Job Description:

• 5+ years of experience in IT Service Desk management with a focus on Incident management in a large organization
• Proven experience as a help desk technician or other customer support role.
• Tech savvy with working knowledge of office automation products, databases, log analysis and remote control
• Extensive knowledge of standard desktop applications and operation systems, especially regarding Microsoft office applications, adobe products, and windows operating systems
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve technical issues
• Thorough understanding of ITIL or similar service delivery systems