Service Desk Engineers

29 April 2024
AED.5000 - AED.10000 / month
Application deadline closed.

Job Description

Position: Service Desk Engineers

Date posted: 2024-04-29

Industry: Other

Employment type: Full Time

Experience: 2 to 3 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Confidential


Join our team in Dubai! We’re hiring 2 Service Desk Engineers (Arabic Speaker) to provide top-notch technical support and assistance with computer systems, hardware, and software.

Job Ref: SDED04

Contract Duration: 1 year (renewable)

Location: Dubai, UAE

Benefits: VISA sponsorship, Medical insurance, Competitive net salary

Key Responsibilities:

  • Respond to user queries and issues via phone, email, chat, or in-person.
  • Diagnose and resolve technical issues, from simple password resets to complex network connectivity problems.
  • Install, configure, and update hardware and software.
  • Maintain records of issues, IT inventory, and documentation.
  • Recognize and escalate problems when necessary.
  • Educate users on IT resources and software applications.
  • Ensure compliance with organizational policies and industry standards.


  • Minimum 4 years of experience as a Service Desk Engineer.
  • Knowledge of computer systems, networks, and common software applications.
  • Fluency in Arabic and English.
  • Friendly and patient demeanor.
  • Relevant certifications like CompTIA A+, MCP, or ITIL V4 Foundation.